{"id":20927,"date":"2023-03-29T09:10:09","date_gmt":"2023-03-29T09:10:09","guid":{"rendered":"https:\/\/www.avision.com\/en\/?post_type=helpie_faq&#038;p=20927"},"modified":"2023-12-01T09:24:50","modified_gmt":"2023-12-01T09:24:50","slug":"error-code-2013e4-paper-jam","status":"publish","type":"helpie_faq","link":"https:\/\/www.avision.com\/en\/FAQs\/error-code-2013e4-paper-jam\/","title":{"rendered":"Error Code 2013(E4): Paper Jam."},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">LED<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"45\" height=\"64\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/E-4.gif\" alt=\"\" class=\"wp-image-21382\" style=\"aspect-ratio:0.8113207547169812;width:86px;height:auto\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">User Check<\/h2>\n\n\n\n<p>1. Press the ADF Release button to open the front cover.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"452\" height=\"458\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-1.png\" alt=\"\" class=\"wp-image-20929\" style=\"aspect-ratio:0.9868995633187773;width:219px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-1.png 452w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-1-296x300.png 296w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-1-100x100.png 100w\" sizes=\"(max-width: 452px) 100vw, 452px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>2. Remove the jammed paper and then close the cover.<br>3. If the problem still occurs, try to clean the scanner roller by wiping the rollers with a lint-free cloth slightly moistened with isopropyl alcohol (95%).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"600\" height=\"602\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-2.png\" alt=\"\" class=\"wp-image-20930\" style=\"aspect-ratio:0.9966777408637874;width:266px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-2.png 600w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-2-300x300.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-2-150x150.png 150w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-2-100x100.png 100w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>4.Or if the roller has been worn out, simply replace the friction\/ADF roller.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"779\" height=\"505\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-3.png\" alt=\"\" class=\"wp-image-20931\" style=\"aspect-ratio:1.5425742574257426;width:349px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-3.png 779w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-3-300x194.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-3-768x498.png 768w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-3-600x389.png 600w\" sizes=\"(max-width: 779px) 100vw, 779px\" \/><\/figure><\/div>\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Friction roller: raising the pad to open and take out the friction roller and replace.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"484\" height=\"335\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/12\/image-2.png\" alt=\"\" class=\"wp-image-26591\" style=\"aspect-ratio:1.4447761194029851;width:328px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/12\/image-2.png 484w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/12\/image-2-300x208.png 300w\" sizes=\"(max-width: 484px) 100vw, 484px\" \/><\/figure><\/div>\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>ADF roller: open the cover to take out the ADF roller and replace.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"290\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/12\/image-3-1024x290.png\" alt=\"\" class=\"wp-image-26592\" style=\"aspect-ratio:3.5310344827586206;width:774px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/12\/image-3-1024x290.png 1024w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/12\/image-3-300x85.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/12\/image-3-768x218.png 768w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/12\/image-3-600x170.png 600w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/12\/image-3.png 1038w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>5. Make sure you have sorted and fanned the paper before loading the paper into the feeder. Then, adjust the paper guide according to the size of your original.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"428\" height=\"458\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-10.png\" alt=\"\" class=\"wp-image-20945\" style=\"aspect-ratio:0.9344978165938864;width:249px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-10.png 428w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-10-280x300.png 280w\" sizes=\"(max-width: 428px) 100vw, 428px\" \/><\/figure><\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"330\" height=\"317\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-4.png\" alt=\"\" class=\"wp-image-20933\" style=\"aspect-ratio:1.0410094637223974;width:248px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-4.png 330w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-4-300x288.png 300w\" sizes=\"(max-width: 330px) 100vw, 330px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>6. Align the edges of the documents in a step-like pattern.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"400\" height=\"262\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-5.png\" alt=\"\" class=\"wp-image-20934\" style=\"aspect-ratio:1.5267175572519085;width:248px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-5.png 400w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-5-300x197.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>7. Or try to reduce the number of sheets of your documents.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>LED User Check 1. Press the ADF Release button to open the front cover. 2. Remove the jammed paper and then close the cover.3. If the problem still occurs, try to clean the scanner roller by wiping the rollers with a lint-free cloth slightly moistened with isopropyl alcohol (95%). 4.Or if the roller has been [&hellip;]<\/p>\n","protected":false},"author":270,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":""},"helpie_faq_category":[414],"helpie_faq_group":[1230],"error_code":[1900],"symptom":[],"service_level":[1434],"av_faq_review":[],"_links":{"self":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq\/20927"}],"collection":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq"}],"about":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/types\/helpie_faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/users\/270"}],"replies":[{"embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/comments?post=20927"}],"version-history":[{"count":14,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq\/20927\/revisions"}],"predecessor-version":[{"id":26593,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq\/20927\/revisions\/26593"}],"wp:attachment":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/media?parent=20927"}],"wp:term":[{"taxonomy":"helpie_faq_category","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq_category?post=20927"},{"taxonomy":"helpie_faq_group","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq_group?post=20927"},{"taxonomy":"error_code","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/error_code?post=20927"},{"taxonomy":"symptom","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/symptom?post=20927"},{"taxonomy":"service_level","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/service_level?post=20927"},{"taxonomy":"av_faq_review","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/av_faq_review?post=20927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}