{"id":29647,"date":"2024-04-18T06:09:36","date_gmt":"2024-04-18T06:09:36","guid":{"rendered":"https:\/\/www.avision.com\/en\/?post_type=helpie_faq&#038;p=29647"},"modified":"2024-04-23T02:06:42","modified_gmt":"2024-04-23T02:06:42","slug":"error-code-2013-paper-jampick-up-3","status":"publish","type":"helpie_faq","link":"https:\/\/www.avision.com\/en\/FAQs\/error-code-2013-paper-jampick-up-3\/","title":{"rendered":"Error Code 2013: Paper Jam(Pick Up)."},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Icon<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"308\" height=\"384\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image.png\" alt=\"\" class=\"wp-image-29649\" style=\"aspect-ratio:0.8020833333333334;width:250px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image.png 308w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-241x300.png 241w\" sizes=\"(max-width: 308px) 100vw, 308px\" \/><\/figure><\/div>\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">User Check<\/h2>\n\n\n\n<p>1.Open the upper base.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"759\" height=\"617\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-7.png\" alt=\"\" class=\"wp-image-29690\" style=\"aspect-ratio:1.2301458670988654;width:371px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-7.png 759w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-7-300x244.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-7-600x488.png 600w\" sizes=\"(max-width: 759px) 100vw, 759px\" \/><\/figure><\/div>\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>2. Removal the jam paper, then close the upper base.<\/p>\n\n\n\n<p>3. Or open the upper base to clean the ADF &amp; Friction roller by wiping it with a lint-free cloth slightly moistened with isopropyl alcohol (95%).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"643\" height=\"561\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-8.png\" alt=\"\" class=\"wp-image-29691\" style=\"aspect-ratio:1.1461675579322639;width:457px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-8.png 643w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-8-300x262.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-8-600x523.png 600w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/figure><\/div>\n\n\n<div style=\"height:6px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>ADF roller: Open the ADF roller cover and take out the ADF roller.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"199\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-1024x199.png\" alt=\"\" class=\"wp-image-29693\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-1024x199.png 1024w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-300x58.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-768x149.png 768w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-1536x299.png 1536w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-2048x399.png 2048w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-1320x257.png 1320w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-600x117.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p>Friction roller: Open the friction roller cover and take out the friction roller.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"231\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10-1024x231.png\" alt=\"\" class=\"wp-image-29694\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10-1024x231.png 1024w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10-300x68.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10-768x174.png 768w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10-1536x347.png 1536w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10-1320x298.png 1320w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10-600x136.png 600w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10.png 1881w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p>4. Or else replace the Friction\/ADF roller.<\/p>\n\n\n\n<p>5. And ensure you had sort the paper before you put the paper on the tray and fix the paper feeding by side guide.<\/p>\n\n\n<div class=\"wp-block-image is-resized\">\n<figure class=\"alignleft size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"428\" height=\"458\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-10.png\" alt=\"\" class=\"wp-image-20945\" style=\"aspect-ratio:0.9344978165938864;width:243px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-10.png 428w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-10-280x300.png 280w\" sizes=\"(max-width: 428px) 100vw, 428px\" \/><\/figure><\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"645\" height=\"517\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-11.png\" alt=\"\" class=\"wp-image-29695\" style=\"aspect-ratio:1.2475822050290135;width:300px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-11.png 645w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-11-300x240.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-11-600x481.png 600w\" sizes=\"(max-width: 645px) 100vw, 645px\" \/><\/figure><\/div>","protected":false},"excerpt":{"rendered":"<p>Icon User Check 1.Open the upper base. 2. Removal the jam paper, then close the upper base. 3. Or open the upper base to clean the ADF &amp; Friction roller by wiping it with a lint-free cloth slightly moistened with isopropyl alcohol (95%). ADF roller: Open the ADF roller cover and take out the ADF [&hellip;]<\/p>\n","protected":false},"author":270,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":""},"helpie_faq_category":[414],"helpie_faq_group":[1811],"error_code":[1767],"symptom":[],"service_level":[1434],"av_faq_review":[],"_links":{"self":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq\/29647"}],"collection":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq"}],"about":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/types\/helpie_faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/users\/270"}],"replies":[{"embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/comments?post=29647"}],"version-history":[{"count":6,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq\/29647\/revisions"}],"predecessor-version":[{"id":29711,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq\/29647\/revisions\/29711"}],"wp:attachment":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/media?parent=29647"}],"wp:term":[{"taxonomy":"helpie_faq_category","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq_category?post=29647"},{"taxonomy":"helpie_faq_group","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq_group?post=29647"},{"taxonomy":"error_code","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/error_code?post=29647"},{"taxonomy":"symptom","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/symptom?post=29647"},{"taxonomy":"service_level","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/service_level?post=29647"},{"taxonomy":"av_faq_review","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/av_faq_review?post=29647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}