{"id":29655,"date":"2024-04-18T06:34:48","date_gmt":"2024-04-18T06:34:48","guid":{"rendered":"https:\/\/www.avision.com\/en\/?post_type=helpie_faq&#038;p=29655"},"modified":"2024-05-10T05:42:30","modified_gmt":"2024-05-10T05:42:30","slug":"error-code-2013-paper-jampaper-path","status":"publish","type":"helpie_faq","link":"https:\/\/www.avision.com\/en\/FAQs\/error-code-2013-paper-jampaper-path\/","title":{"rendered":"Error Code 2013: Paper Jam(Paper Path)."},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Icon<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"332\" height=\"415\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-1.png\" alt=\"\" class=\"wp-image-29656\" style=\"aspect-ratio:0.8;width:240px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-1.png 332w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-1-240x300.png 240w\" sizes=\"(max-width: 332px) 100vw, 332px\" \/><\/figure><\/div>\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">User Check<\/h2>\n\n\n\n<p>1. Open the upper base.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"759\" height=\"617\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-7.png\" alt=\"\" class=\"wp-image-29690\" style=\"aspect-ratio:1.2301458670988654;width:371px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-7.png 759w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-7-300x244.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-7-600x488.png 600w\" sizes=\"(max-width: 759px) 100vw, 759px\" \/><\/figure><\/div>\n\n\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>2. Removal the jam paper, then close the upper base.<br>3. If the problem still happen, try to clean the scanner roller by clean wipe cloth with isopropyl alcohol (95%), press both cancel with scan button and select the clean mode, press the scan button to rotate the roller and clean the fill roller.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"952\" height=\"309\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-12.png\" alt=\"\" class=\"wp-image-29697\" style=\"aspect-ratio:3.0809061488673137;width:649px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-12.png 952w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-12-300x97.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-12-768x249.png 768w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-12-600x195.png 600w\" sizes=\"(max-width: 952px) 100vw, 952px\" \/><\/figure><\/div>\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"675\" height=\"545\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-13.png\" alt=\"\" class=\"wp-image-29698\" style=\"aspect-ratio:1.238532110091743;width:473px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-13.png 675w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-13-300x242.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-13-600x484.png 600w\" sizes=\"(max-width: 675px) 100vw, 675px\" \/><\/figure><\/div>\n\n\n<div style=\"height:3px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>4. Or else replace the Friction\/ADF roller.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"656\" height=\"560\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-15.png\" alt=\"\" class=\"wp-image-29700\" style=\"aspect-ratio:1.1714285714285715;width:529px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-15.png 656w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-15-300x256.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-15-600x512.png 600w\" sizes=\"(max-width: 656px) 100vw, 656px\" \/><\/figure><\/div>\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>ADF roller: Open the ADF roller cover and take out the ADF roller.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"199\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-1024x199.png\" alt=\"\" class=\"wp-image-29693\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-1024x199.png 1024w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-300x58.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-768x149.png 768w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-1536x299.png 1536w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-2048x399.png 2048w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-1320x257.png 1320w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-9-600x117.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p>Friction roller: Open the friction roller cover and take out the friction roller.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"231\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10-1024x231.png\" alt=\"\" class=\"wp-image-29694\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10-1024x231.png 1024w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10-300x68.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10-768x174.png 768w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10-1536x347.png 1536w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10-1320x298.png 1320w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10-600x136.png 600w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-10.png 1881w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p>5. And ensure you had sort the paper before you put the paper on the tray and fix the paper feeding by side guide.<\/p>\n\n\n<div class=\"wp-block-image is-resized\">\n<figure class=\"alignleft size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"428\" height=\"458\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-10.png\" alt=\"\" class=\"wp-image-20945\" style=\"aspect-ratio:0.9344978165938864;width:209px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-10.png 428w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2023\/03\/image-10-280x300.png 280w\" sizes=\"(max-width: 428px) 100vw, 428px\" \/><\/figure><\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"645\" height=\"517\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-11.png\" alt=\"\" class=\"wp-image-29695\" style=\"aspect-ratio:1.2475822050290135;width:300px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-11.png 645w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-11-300x240.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-11-600x481.png 600w\" sizes=\"(max-width: 645px) 100vw, 645px\" \/><\/figure><\/div>","protected":false},"excerpt":{"rendered":"<p>Icon User Check 1. Open the upper base. 2. Removal the jam paper, then close the upper base.3. If the problem still happen, try to clean the scanner roller by clean wipe cloth with isopropyl alcohol (95%), press both cancel with scan button and select the clean mode, press the scan button to rotate the [&hellip;]<\/p>\n","protected":false},"author":270,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":""},"helpie_faq_category":[414],"helpie_faq_group":[1811],"error_code":[1767],"symptom":[],"service_level":[1434],"av_faq_review":[],"_links":{"self":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq\/29655"}],"collection":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq"}],"about":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/types\/helpie_faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/users\/270"}],"replies":[{"embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/comments?post=29655"}],"version-history":[{"count":4,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq\/29655\/revisions"}],"predecessor-version":[{"id":29712,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq\/29655\/revisions\/29712"}],"wp:attachment":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/media?parent=29655"}],"wp:term":[{"taxonomy":"helpie_faq_category","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq_category?post=29655"},{"taxonomy":"helpie_faq_group","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq_group?post=29655"},{"taxonomy":"error_code","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/error_code?post=29655"},{"taxonomy":"symptom","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/symptom?post=29655"},{"taxonomy":"service_level","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/service_level?post=29655"},{"taxonomy":"av_faq_review","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/av_faq_review?post=29655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}