{"id":29658,"date":"2024-04-18T06:58:48","date_gmt":"2024-04-18T06:58:48","guid":{"rendered":"https:\/\/www.avision.com\/en\/?post_type=helpie_faq&#038;p=29658"},"modified":"2024-04-23T02:04:37","modified_gmt":"2024-04-23T02:04:37","slug":"error-code-2013-paper-jamexit","status":"publish","type":"helpie_faq","link":"https:\/\/www.avision.com\/en\/FAQs\/error-code-2013-paper-jamexit\/","title":{"rendered":"Error Code 2013: Paper Jam(Exit)."},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Icon<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"323\" height=\"402\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-2.png\" alt=\"\" class=\"wp-image-29659\" style=\"aspect-ratio:0.8034825870646766;width:270px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-2.png 323w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-2-241x300.png 241w\" sizes=\"(max-width: 323px) 100vw, 323px\" \/><\/figure><\/div>\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">User Check<\/h2>\n\n\n\n<p>1.Open the upper base.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"759\" height=\"617\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-7.png\" alt=\"\" class=\"wp-image-29690\" style=\"aspect-ratio:1.2301458670988654;width:371px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-7.png 759w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-7-300x244.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-7-600x488.png 600w\" sizes=\"(max-width: 759px) 100vw, 759px\" \/><\/figure><\/div>\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>2.Removal the jam paper that near the deep inside, then close the upper base.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"725\" height=\"565\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-16.png\" alt=\"\" class=\"wp-image-29702\" style=\"aspect-ratio:1.2831858407079646;width:481px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-16.png 725w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-16-300x234.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-16-600x468.png 600w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/figure><\/div>\n\n\n<div style=\"height:3px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>3.Check the exit position, or pick up the paper from the output tray.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"471\" height=\"294\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-17.png\" alt=\"\" class=\"wp-image-29703\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-17.png 471w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-17-300x187.png 300w\" sizes=\"(max-width: 471px) 100vw, 471px\" \/><\/figure><\/div>\n\n\n<div style=\"height:6px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>4. If the problem still happen, try to clean the scanner roller by clean wipe cloth with isopropyl alcohol (95%), press both cancel with scan button and select the clean mode, press the scan button to rotate the roller and clean the fill roller.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"952\" height=\"309\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-12.png\" alt=\"\" class=\"wp-image-29697\" style=\"aspect-ratio:3.0809061488673137;width:649px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-12.png 952w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-12-300x97.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-12-768x249.png 768w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-12-600x195.png 600w\" sizes=\"(max-width: 952px) 100vw, 952px\" \/><\/figure><\/div>\n\n\n<div style=\"height:11px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"675\" height=\"545\" src=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-13.png\" alt=\"\" class=\"wp-image-29698\" style=\"aspect-ratio:1.238532110091743;width:473px;height:auto\" srcset=\"https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-13.png 675w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-13-300x242.png 300w, https:\/\/www.avision.com\/en\/wp-content\/uploads\/2024\/04\/image-13-600x484.png 600w\" sizes=\"(max-width: 675px) 100vw, 675px\" \/><\/figure><\/div>","protected":false},"excerpt":{"rendered":"<p>Icon User Check 1.Open the upper base. 2.Removal the jam paper that near the deep inside, then close the upper base. 3.Check the exit position, or pick up the paper from the output tray. 4. If the problem still happen, try to clean the scanner roller by clean wipe cloth with isopropyl alcohol (95%), press [&hellip;]<\/p>\n","protected":false},"author":270,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":""},"helpie_faq_category":[414],"helpie_faq_group":[1811],"error_code":[1767],"symptom":[],"service_level":[1434],"av_faq_review":[],"_links":{"self":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq\/29658"}],"collection":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq"}],"about":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/types\/helpie_faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/users\/270"}],"replies":[{"embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/comments?post=29658"}],"version-history":[{"count":4,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq\/29658\/revisions"}],"predecessor-version":[{"id":29714,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq\/29658\/revisions\/29714"}],"wp:attachment":[{"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/media?parent=29658"}],"wp:term":[{"taxonomy":"helpie_faq_category","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq_category?post=29658"},{"taxonomy":"helpie_faq_group","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/helpie_faq_group?post=29658"},{"taxonomy":"error_code","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/error_code?post=29658"},{"taxonomy":"symptom","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/symptom?post=29658"},{"taxonomy":"service_level","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/service_level?post=29658"},{"taxonomy":"av_faq_review","embeddable":true,"href":"https:\/\/www.avision.com\/en\/wp-json\/wp\/v2\/av_faq_review?post=29658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}