{"id":8539,"date":"2021-09-22T08:18:35","date_gmt":"2021-09-22T08:18:35","guid":{"rendered":"https:\/\/www.avision.com\/eu\/?page_id=8539"},"modified":"2023-01-19T03:26:44","modified_gmt":"2023-01-19T03:26:44","slug":"helpcenter","status":"publish","type":"page","link":"https:\/\/www.avision.com\/eu\/contact-us\/helpcenter\/","title":{"rendered":"Help Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8539\" class=\"elementor elementor-8539\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d88b99e elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"d88b99e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0d2516d elementor-invisible\" data-id=\"0d2516d\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e683804 elementor-widget elementor-widget-heading\" data-id=\"e683804\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">Help Center<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f3d121 elementor-widget elementor-widget-text-editor\" data-id=\"5f3d121\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Find answers to\u00a0frequently asked questions about Avision products.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-828f75b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"828f75b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2435569\" data-id=\"2435569\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1705616 elementor-widget elementor-widget-spacer\" data-id=\"1705616\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1dece4 elementor-widget elementor-widget-heading\" data-id=\"e1dece4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u258e Popular Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc4cf4c elementor-tabs-view-vertical elementor-widget elementor-widget-tabs\" data-id=\"cc4cf4c\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2141\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2141\" aria-expanded=\"false\">\u25aa Scanner<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2142\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2142\" aria-expanded=\"false\">\u25aa Printer \/ MFP<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2141\" aria-expanded=\"false\">\u25aa Scanner<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2141\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2141\" tabindex=\"0\" hidden=\"false\"><p><section id='' class='helpie-faq accordions faq-toggle custom-styles open-first ' data-collection='' data-pagination='0' data-search='0' data-pagination-enabled='0'><form class=\"search\" onSubmit=\"return false;\"><div class=\"search__wrapper\"><input type=\"text\" class=\"search__input\" placeholder=\"Search FAQ\"><span class=\"search__icon\"><svg class=\"svg-icon--search\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22 22\">\r\n                        <g fill=\"none\" stroke=\"#171717\">\r\n                            <path stroke-linecap=\"square\" stroke-width=\"2\" d=\"M18.5 18.3l-5.4-5.4\"\/>\r\n                            <circle cx=\"8\" cy=\"8\" r=\"7\" stroke-width=\"2\"\/>\r\n                        <\/g>\r\n                    <\/svg><\/span><\/div><div class=\"search__message\"><\/div><\/form><h3 class='accordion__heading accordion__category'>Frequently asked Questions<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" data-id=\"post-11424\" data-item=\"hfaq-post-11424\" style=\"background:rgba(108,168,193,0.74);\" data-tags=\"\"><div class=\"accordion__title\">Clear a paper jam<\/div><\/div><div class=\"accordion__body\" style=\"background:#FCFCFC;\"><strong>In the event of a paper jam, follow the procedures in below to remove the paper:<\/strong>\r\n<ol>\r\n \t<li>Press the ADF Release button to open the feeder cover.<\/li>\r\n \t<li>Carefully pull the paper out of the feed tray.<\/li>\r\n \t<li>Close the feeder cover. Your Scanner is now ready to be used.<\/li>\r\n<\/ol><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" data-id=\"post-11425\" data-item=\"hfaq-post-11425\" style=\"background:rgba(108,168,193,0.74);\" data-tags=\"\"><div class=\"accordion__title\">The buttons on the scanner cannot work<\/div><\/div><div class=\"accordion__body\" style=\"background:#FCFCFC;\"><ol>\r\n \t<li>Check if you have already installed the Button Manager.<\/li>\r\n \t<li>After installation, if the software application can be operated normally on your computer but the the buttons on the scanner cannot work properly, please contact customer service for help.<\/li>\r\n<\/ol><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" data-id=\"post-11426\" data-item=\"hfaq-post-11426\" style=\"background:rgba(108,168,193,0.74);\" data-tags=\"\"><div class=\"accordion__title\">Overlapped Documents Are Frequently Fed into the Scanner<\/div><\/div><div class=\"accordion__body\" style=\"background:#FCFCFC;\"><strong>Please check the following points<\/strong>\r\n<ul>\r\n \t<li style=\"list-style-type: none\">\r\n<ol>\r\n \t<li>Are the feeding roller or sepration pad worn out? Replace the feeding roller or separation pad if necessary.<\/li>\r\n \t<li>Are the feeding roller and separation pad clean? Clean the feeding roller and separation pad.<\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ul>\r\nIf the problem still persists, please contact the distributor\/dealer where you purchased this product.\r\n<ul>\r\n \t<li style=\"list-style-type: none\">\r\n<ul>&#8211;<\/ul>\r\n<\/li>\r\n<\/ul>\r\n&nbsp;\r\n<ul>*Note\uff1aThe lifetime and the replacing procedure vary based on type of scanner.<\/ul>\r\n<ul>\r\n \t<li><strong>The Cleaning Steps<\/strong><\/li>\r\n<\/ul>\r\n<ol>\r\n \t<li>Soak a clean cloth with some isopropyl alcohol (95%).<\/li>\r\n \t<li>Press the ADF release button and open the front door.<\/li>\r\n \t<li>Wipe the feeding rollers until they are completely cleaned.<\/li>\r\n \t<li>Press both sides of the cover of the ADF reverse roller and pull the cover down. Be careful not to damage the spring.<\/li>\r\n \t<li>Press and wipe the rollers one by one. Rotate the roller until the surfaces are completely cleaned.<\/li>\r\n<\/ol><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" data-id=\"post-11427\" data-item=\"hfaq-post-11427\" style=\"background:rgba(108,168,193,0.74);\" data-tags=\"\"><div class=\"accordion__title\">Vertical Streaks Appear on the Images<\/div><\/div><div class=\"accordion__body\" style=\"background:#FCFCFC;\"><strong>Please Clean the Scanner Glass<\/strong>\r\n<ul>\r\n \t<li>The Cleaning Steps<\/li>\r\n<\/ul>\r\n<ol>\r\n \t<li>Open the feed tray.<\/li>\r\n \t<li>Press the ADF Release button to open the feeder cover.<\/li>\r\n \t<li>Wet a clean cloth with some isopropyl alcohol. (95%) Wipe the separation pad, rollers and the glass including the white area with the cleaning cloth to remove the dust or dirt.<\/li>\r\n<\/ol>\r\n<em>*For details, please refer to user&#8217;s manual.<\/em>\r\n<ul>&#8211;<\/ul>\r\n<strong>\u258e\u00a0 NOTE:<\/strong>\r\n<ol>\r\n \t<li>1Adding some isopropyl alcohol (95%) on the cleaning cloth is more efficient when cleaning the rollers.<\/li>\r\n \t<li>Do not use any solvents or corrosive liquid (i.e., alcohol, kerosene, etc.) or dust blower to clean any part of the scanner. The plastic material may be damaged or the liquid may leak (dust may fall) into the inside of the scanner and cause the scanner malfunction which voids the warranty.<\/li>\r\n<\/ol><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" data-id=\"post-11428\" data-item=\"hfaq-post-11428\" style=\"background:rgba(108,168,193,0.74);\" data-tags=\"\"><div class=\"accordion__title\">Technical Service<\/div><\/div><div class=\"accordion__body\" style=\"background:#FCFCFC;\">Before contacting Avision, please prepare the following information, in the Information Tab:\r\n\r\n<img decoding=\"async\" src=\"https:\/\/www.avision.com\/eu\/wp-content\/uploads\/sites\/5\/2021\/09\/Information-Tab.jpg\" \/>\r\n<ul>\r\n \t<li>Scanner serial &amp; revision number (located on the bottom\/side of the scanner)<\/li>\r\n \t<li>\u00a0Hardware configuration (e.g., your host CPU type, RAM size, free disk space, display card, interface card)<\/li>\r\n \t<li>The name and version of your scanning software application<\/li>\r\n \t<li>The version of your scanner driver<\/li>\r\n<\/ul><\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2142\" aria-expanded=\"false\">\u25aa Printer \/ MFP<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2142\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2142\" tabindex=\"0\" hidden=\"hidden\"><p>No Information<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ca5104 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0ca5104\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f719d30\" data-id=\"f719d30\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-83cf1ef elementor-widget elementor-widget-heading\" data-id=\"83cf1ef\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u258eSearch by product's name <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acbc422 elementor-widget elementor-widget-spacer\" data-id=\"acbc422\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87f4822 elementor-widget elementor-widget-wp-widget-woocommerce_product_search\" data-id=\"87f4822\" data-element_type=\"widget\" data-widget_type=\"wp-widget-woocommerce_product_search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"woocommerce widget_product_search\"><form role=\"search\" method=\"get\" class=\"woocommerce-product-search\" action=\"https:\/\/www.avision.com\/eu\/\">\n\t<label class=\"screen-reader-text\" for=\"woocommerce-product-search-field-0\">Search for:<\/label>\n\t<input type=\"search\" id=\"woocommerce-product-search-field-0\" class=\"search-field\" placeholder=\"Search products&hellip;\" value=\"\" name=\"s\" \/>\n\t<button type=\"submit\" value=\"Search\" class=\"\">Search<\/button>\n\t<input type=\"hidden\" name=\"post_type\" value=\"product\" \/>\n<\/form>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d6846df elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d6846df\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76b2ee4\" data-id=\"76b2ee4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7204b3a elementor-widget elementor-widget-spacer\" data-id=\"7204b3a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Center Find answers to\u00a0frequently asked questions about Avision products. \u258e Popular Questions \u25aa Scanner \u25aa Printer \/ MFP \u25aa Scanner Frequently asked Questions Clear a paper jamIn the event of a paper jam, follow the procedures in below to remove the paper: Press the ADF Release button to open the feeder cover. Carefully pull [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":7208,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"full-screen","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"on","ocean_custom_footer_template":"0","footnotes":""},"_links":{"self":[{"href":"https:\/\/www.avision.com\/eu\/wp-json\/wp\/v2\/pages\/8539"}],"collection":[{"href":"https:\/\/www.avision.com\/eu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.avision.com\/eu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.avision.com\/eu\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.avision.com\/eu\/wp-json\/wp\/v2\/comments?post=8539"}],"version-history":[{"count":33,"href":"https:\/\/www.avision.com\/eu\/wp-json\/wp\/v2\/pages\/8539\/revisions"}],"predecessor-version":[{"id":14938,"href":"https:\/\/www.avision.com\/eu\/wp-json\/wp\/v2\/pages\/8539\/revisions\/14938"}],"up":[{"embeddable":true,"href":"https:\/\/www.avision.com\/eu\/wp-json\/wp\/v2\/pages\/7208"}],"wp:attachment":[{"href":"https:\/\/www.avision.com\/eu\/wp-json\/wp\/v2\/media?parent=8539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}