Sometimes it seems the scanner does not detect paper?
The scanner paper sensor is located at the center of the paper guide. Please place the document you need to scan on the paper guide and use the slide guides…
When the scanner is powered on, it makes noises and won’t stand ready.
There are two possibilities: 1.You might fail to push the scanner shipping lock to its “unlocked” position. If this is the case, pull the scanner status switch to its “unlocked”…
Why there is a red or gray background with lines on my scanned image?
The scanner does not enough power to perform a scan. Charge your batteries and restart the scan.
Will the scanner recharge my rechargeable batteries?
No, the scanner does NOT recharge rechargeable batteries. You must use your own battery charging device.
How can I tell if the scanner is scanning at 300 dpi, 600 dpi or 900 dpi?
The scan indicator light indicates the selected resolution: Green= 300 dpi, Orange=600 dpi, Orange flashing=900 dpi (900 dpi is available for MiWand 2L only).
Why are my scanned images distorted?
You may be scanning too fast; scan again at a lower speed.
Why do all the images I scan have the same date when saved on the memory card?
The device does not have an internal “clock” to keep real time, so the date & time attributes are always a fixed date & time assigned during production, not current…
Why doesn’t my computer recognize my scanner when it’s connected via USB cable?
Make sure the cable connection is correct and secure. Restart the computer if necessary.
The image can not be saved into the memory card while scanning?
Make sure you have a microSD™ card inserted correctly, and that it has adequate space.
Technical Service
Before contacting Avision, please prepare the following information, in the Information Tab: Scanner serial & revision number (located on the bottom/side of the scanner) Hardware configuration (e.g., your host CPU…
