Vertical Streaks Appear on the Images
Please Clean the Scanner Glass The Cleaning Steps Open the feed tray. Press the ADF Release button to open the feeder cover. Wet a clean cloth with some isopropyl alcohol.…
Overlapped Documents Are Frequently Fed into the Scanner
Please check the following points Are the feeding roller or sepration pad worn out? Replace the feeding roller or separation pad if necessary. Are the feeding roller and separation pad…
The buttons on the scanner cannot work
Check if you have already installed the Button Manager. After installation, if the software application can be operated normally on your computer but the the buttons on the scanner cannot…
Clear a paper jam
In the event of a paper jam, follow the procedures in below to remove the paper: Press the ADF Release button to open the feeder cover. Carefully pull the paper…
More than one sheet of paper are fed into the scanner.
1. Open the scanner front door. 2. Remove the multi-fed sheets. 3. Close the front door. 4. Flatten the corners and edges. Loosen the paper before putting it into the…
Paper becomes jammed during scanning.
1. Open the front door. 2. Pull out the jammed paper carefully. 3. Close the front door.
Should the scanner feel warm to the touch?
It is normal for the scanner to emit a small amount of heat after prolonged use. However, if there are strange odors coming from the scanner or the scanner feels…
Why there is a red or gray background with lines on my scanned image?
The scanner does not enough power to perform a scan. Charge your batteries and restart the scan.
Why there are strange lines on the scanned document?
Please check the following: 1. Are there scratches on the original or is the original clean？ 2. Remove any stains or dust from the original before scanning. 3. Clean the…
Why does not my scanner turn on?
The batteries may not enough power or may not be inserted correctly.
