Question 1

Image Problem: Poor Positioning.

Accepted Answer

User Check

1. Check if proper paper type has been selected in printer driver.

Question 2

Error Code 500002: DHCP no Respond.

Accepted Answer

This error occurs when the printer requests information from the DHCP server and DHCP server does not respond.

User Check

1. Search the CMD and launch on your PC.

2. key-in inconfig/all to check whether the DHCP server work in advance.

3. Contact to IT person to check the DHCP server setting.

Question 3

Error Code 500000: IP Conflict.

Accepted Answer

There are two or more device using the same IP in the same one LAN area.

User Check

1. Please reset the fixed IP address, or contact to IT person to check the router setting.

Question 4

Error Code 500001: Net Cable Unplug.

Accepted Answer

User Check

1. Please plug the ethernet cable.2. If it still happen, test this cable on others devive to ensure this cable work, or not, try with another cable.

Question 5

Image Problem: Gray Background (Partly).

Accepted Answer

User Check 1. Clean the charge wire or the power grid of the drum unit.Slide the charge wire to the end and then back to the original place. Repeat this for at least 3 times 2. Replace drum unit.

Question 6

Image Problem: Blank Page.

Accepted Answer

User Check

1. Replace drum unit. <Video Link>

Question 7

Image Problem: The Color Fades Down Gradually.

Accepted Answer

User Check

1. 4. Replace toner unit. <Video Link>

Question 8

Image Problem: A White Horizontal Line.

Accepted Answer

User Check

1. The problem could be disappeared after printing a few pages.2. Replace drum unit.  <Video Link>

Question 9

Image Problem: Too shallow (partial).

Accepted Answer

User Check

1. Check the operating environment. High temperature and high humidity or low temperature and low humidity conditions can cause this problem.2. Replace toner unit. <Video Link>

Question 10

Image Problem: It's too Shallow.

Accepted Answer

User Check

1. Check the operating environment. High temperature and high humidity or low temperature and low humidity conditions can cause this problem.2. Replace toner unit. <Video Link>

Question 11

Image Problem: White Spots.

Accepted Answer

User Check

1. There is dirt on the printer internal. wipe off the dirt on the paper path or roller.

2. Check whether fixed distance of the dust on the paper and measure it, 33.1 mm is toner issue and 75.4 mm is drum issue, confirm and judge which one need to be replace.

3. Replace drum unit. <Video Link>

4. Replace toner unit. <Video Link>

Question 12

Image Problem: Black Spots.

Accepted Answer

User Check

1. There is dirt on the printer internal. wipe off the dirt on the paper path or roller.

2. Check whether fixed distance of the dust on the paper and measure it, 33.1 mm is toner issue and 75.4 mm is drum issue, confirm and judge which one need to be replace.

3. Replace drum unit. <Video Link>

4. Replace toner unit. <Video Link>

Question 13

Image Problem: Dirty Background.

Accepted Answer

This image has an empty alt attribute; its file name is image-15.png

User Check

1. The problem may disappear after printing a few pages.
2. Check whether fixed distance of the dust on the paper and measure it, 33.1 mm is toner issue and 75.4 mm is drum issue, confirm and judge which one need to be replace.

3. Replace drum unit. <Video Link>

4. Replace toner unit. <Video Link>

5. There is dirt on the printer internal. wipe off the dirt.

Question 14

Image Problem: Ghost (Type 2).

Accepted Answer

User Check

1. Check the environment. High or low temperature/humidity may cause the problem.
2. Clean the charge wire or the power grid of the drum unit.
Slide the corona wire to the end and then back to the original place. Repeat this for at least 3 times

3. Replace drum unit.  <Video Link>

Question 15

Image Problem: Black Strape.

Accepted Answer

User Check

1. Clean the charge wire or the power grid of the drum unit.
Slide the charge wire to the end and then back to the original place. Repeat this for at least 3 times

2. This problem will disappear after printing for a few pages.
3. Replace drum unit. <Video Link>

4. Replace toner unit. <Video Link>

5. There is dirt on the printer internal. wipe off the dirt on the paper path or roller.

Question 16

Error Code 201610: Printer LPH Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 17

Error Code 200334: Paper Jam.

Accepted Answer

User Check

1. Take out the duplex unit.

2.  And open the rear cover to remove the jammed paper.

3. Close the cover to try again.

4. Or else try to clean the light guide pillar of duplex tray.

Question 18

Image Problem: Dirt on The Rear Side.

Accepted Answer

User Check

1. This problem may be solved after printing a few pages.2. There is dirt on the printer internal. wipe off the dirt on the paper path or roller.

Question 19

Image Problem: Too Deep (Gray Backgournd).

Accepted Answer

User Check 1. Check the environment. High or low temperature/humidity may cause the problem.2. Replace drum unit.

Question 20

Error Code 200039: Toner Cartridge Error. Please Rplace Toner Cartridge from Original Manufacturer.

Accepted Answer

User Check

1. Please ensure you had replaced the toner cartridge from original manufacturer.  <Video Link>

Question 21

Error Code 200330: Paper Jam.

Accepted Answer

User Check

1. Open rear cover to pull down the paper path & green arm of the both side.

2. Remove the jammed paper and ensure this position without any foreign obgects.

3. Reverse order the paper path & green arm of the both side then close the rear cover then try again.

Question 22

Error Code 200328: Paper Jam.

Accepted Answer

User Check

1. Open front cover and remove the drum unit to confirm the jammed paper.

2. Check if there are the jammed paper, rotate the green release wheel to take the paper back way, also check if there is any foreign object on the paper path..

3. Then open the main tray to remove the jam paper.

5. Close the main tray and return the drum unit then close the front cover to try again.

6. Check if the light guide pillar of the drum unit is contaminated by clean cotton swab to wipe with isopropyl alcohol.

Question 23

Error Code 200327: Paper Jam.

Accepted Answer

User Check

1. Open front cover and remove the drum unit to confirm the jammed paper.

2. Check if there are the jammed paper, rotate the green release wheel to take the paper back way, also check if there is any foreign object on the paper path..

3. Then open the main tray to remove the jam paper.

5. Close the main tray and return the drum unit then close the front cover to try again.

6. Check if the light guide pillar of the drum unit is contaminated by clean cotton swab to wipe with isopropyl alcohol.

Question 24

Image Problem: Black Vertical Lines on a Light Background.

Accepted Answer

User Check

1. Clean the corona wire or the power grid of the drum unit.Slide the corona wire to the end and then back to the original place. Repeat this for at least 3 times

2. If the problem still happen, try to replace drum unit. <Video Link>

Question 25

Image Problem: White Vertical Line.

Accepted Answer

User Check

1. Clean the corona wire or the power grid of the drum unit.Slide the corona wire to the end and then back to the original place. Repeat this for at least 3 times

2. If the problem still happen, try to replace drum unit. <Video Link>

Question 26

Image Problem: Print Blur.

Accepted Answer

User Check

1. If the printer has been evenly positioned.2. Replace drum unit. <Video Link>

Question 27

Image Problem: Blur Image.

Accepted Answer

User Check 1. Check the environment. High or low temperature/humidity may cause the problem.2. Check if the paper is damp.3. Replace drum unit.

Question 28

Image Problem: Vertical Lines.

Accepted Answer

User Check

1. Clean the corona wire or the power grid of the drum unit.
Slide the corona wire to the end and then back to the original place. Repeat this for at least 3 times

2. If the problem still happen, try to replace drum unit. <Video Link>

Question 29

Image Problem: Horizontal Line.

Accepted Answer

User Check

1. Clean the corona wire or the power grid of the drum unit.Slide the corona wire to the end and then back to the original place. Repeat this for at least 3 times

2. This problem will disappear after printing for a few pages.3. Replace drum unit.  <Video Link>

Question 30

Image Problem: Black Horizontal Lines.

Accepted Answer

User Check

1. Clean the corona wire or the power grid of the drum unit.Slide the corona wire to the end and then back to the original place. repeat this for at least 3 times

2. This problem will disappear after printing for a few pages.3. Replace drum unit. <Video Link>

Question 31

Image Problem: Print all Black.

Accepted Answer

User Check

1. Clean the corona wire or the power grid of the drum unit.Slide the corona wire to the end and then back to the original place. Repeat this for at least 3 times

2. If the problem still happen, try to replace drum unit. <Video Link>

Question 32

Image Problem: Ghost (Type 1).

Accepted Answer

This image has an empty alt attribute; its file name is image-28.png

User Check

1. Check the environment. High or low temperature/humidity may cause the problem.
2. Clean the charge wire or the power grid of the drum unit.
Slide the corona wire to the end and then back to the original place. Repeat this for at least 3 times

3. Replace drum unit. <Video Link>

Question 33

Error Code 200030: No Toner Cartridge.

Accepted Answer

User Check

1. Check If there is toner cartridge installed in the printer or not.

2. Check wether the connecting golden finger of drum had dirt and clean by eraser to wipe.

Question 34

Error Code 200324: Paper Jam.

Accepted Answer

User Check

1. Open front cover and remove the drum unit to confirm the jammed paper.

2. Or open the main tray to remove the jam paper.

3. Check if there is any foreign object on the paper path.

<Video Link>4. Check if the light guide pillar of the drum unit is contaminated by clean cotton swab to wipe with isopropyl alcohol (95%).

Question 35

Error Code 200031: Toner End of Life. Please Replace Toner Cartridge.

Accepted Answer

User Check

1. Please replace the toner cartridge. <Video Link>

Question 36

Error Code 200032: Tone Near End of Life. Please Replace the Toner Cartridge.

Accepted Answer

User Check

1. Need to prepare a new toner cartridge for replace when the current toner cartridge life end. <Video Link>

Question 37

Error Code 200036: Toner Cartridge Error. Please Rplace Toner Cartridge from Original Manufacturer.

Accepted Answer

User Check

1. Please ensure you had replaced the toner cartridge from original manufacturer.  <Video Link>

Question 38

Error Code 200043: Drum Unit Near End of Life.

Accepted Answer

User Check

1. Need to prepare a new drum unit for replace when the current drum life end.

Question 39

Error Code 200041: Not Install Drum Unit.

Accepted Answer

User Check

1. Check If there is drum unit installed in the printer or not.

Question 40

Image Problem: Image Distortion (for LSU unit).

Accepted Answer

User Check

1. Check whether happen both on PC print and copy function.2. If it happen only on copy function, check your original document image.

Question 41

Error Code 200301: Paper Jam.

Accepted Answer

User Check

1. Pick up the jam paper on manual tray.

2. Confirm to fan and sort the paper to put it on the tray again

Question 42

Error Code 200302: Paper Jam.

Accepted Answer

User Check

1. Open the main tray and removal the jam paper

2. Reset the paper as well in tray

3. Close the main tray to try again.<Video Link>

Question 43

Error Code 205101: Drum Charger Error.

Accepted Answer

User Check

1. Please try to restart the MFP.

2. Replace the drum unit. <Video Link>

Question 44

Error Code 200044: Invalid Drum Unit.

Accepted Answer

User Check

1. Please ensure you had replaced the drum unit from the original manufacturer.

Question 45

Error Code 200042: Drum Unit Lifetime End.

Accepted Answer

User Check

1. Replace the drum unit.

Question 46

Error Code 200081: Printer Paper Empty (Main Tray).

Accepted Answer

User Check

1. No paper on the main tray, please load the paper to main tray.

Question 47

Error Code 201623: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 48

Image Problem: The Poor Image.

Accepted Answer

User Check

1. Check the operating environment. High temperature and high humidity or low temperature and low humidity conditions can cause this problem.2. Check if the paper is damp.

Question 49

Error Code 200090: Fan Error.

Accepted Answer

User Check

1. Confirm whther there are someting insert to the fan on vent position to make the fan rotation fail.

Question 50

Error Code 200326: Paper Jam.

Accepted Answer

User Check

1. Open front cover and remove the drum unit to confirm the jammed paper.

2. Or open the main tray to remove the jam paper.

3. Check if there is any foreign object on the paper path.

<Video Link>4. Check if the light guide pillar of the drum unit is contaminated by clean cotton swab to wipe with isopropyl alcohol (95%).

Question 51

Error Code 200080: Printer Paper Empty (Manual Tray).

Accepted Answer

User Check

1. No paper on the manual tray, please load the paper to manual tray.

Question 52

Error Code 200054: Rear Cover Opens.

Accepted Answer

User Check

1. Check whether the rear cover actually close well when you print by duplex.

Question 53

Error Code 200051: Front Cover Opens.

Accepted Answer

User Check

1. Check whether the front cover actually close well.

Question 54

Error Code 201600: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 55

Error Code 200325: Paper Jam.

Accepted Answer

User Check.

1. Open front cover and remove the drum unit to remove the jammed paper.

2. Or open the main tray to remove the jam paper.

3. Check if there is any foreign object on the paper path.

<Video Link>4. Check if the light guide of the drum unit is contaminated by clean cotton swab to wipe with isopropyl alcohol (95%).

Question 56

Error Code 200335: Paper Jam.

Accepted Answer

User Check

1. Take out the duplex unit.

2. And open the main tray to remove the jammed paper.

3. Close the main tray then set the duplex unit to try again.

Question 57

Error Code 201604: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 58

Error Code 201605: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 59

Error Code 201607: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 60

Error Code 205000: Initial Fail.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 61

Error Code 200329: Paper Jam.

Accepted Answer

User Check

1. Open front cover and remove the drum unit to confirm the jammed paper.

2. Check if there are the jammed paper, rotate the green release wheel to take the paper back way, also check if there is any foreign object on the paper path..

3. Then open the main tray to remove the jam paper.

5. Close the main tray and return the drum unit then close the front cover to try again.

6. Check if the light guide pillar of the drum unit is contaminated by clean cotton swab to wipe with isopropyl alcohol.

Question 62

Error Code 200331: Paper Jam.

Accepted Answer

User Check

1. Open rear cover to pull down the paper path & green arm of the both side.

2. Remove the jammed paper and ensure this position without any foreign obgects.

3. Reverse order the paper path & green arm of the both side then close the rear cover then try again.

Question 63

Error Code 200332: Paper Jam.

Accepted Answer

User Check

1. Removal the Jam from exit position to try again.

2. Open the rear cover to check whether there are others paper.

Question 64

Error Code 200333: Paper Jam.

Accepted Answer

User Check

1. Open the rear cover to remove the jammed paper.

2. Close the cover to try again.

General Specification
CPU	1GHz
RAM	512 MB
Display	1.7 in. TFT LCD
Paper input	Face down(Main tray),Face up(Manual tray)
Paper output capacity	150 Pages(70 g/m² , plain paper)
Duplex printing unit	Automatic
Connectivity	USB 2.0, Wi-Fi (Built-in), 10/100/1000 Base-T Ethernet
Power source	100-120 VAC, 50/60 Hz, or 220-240 VAC, 50/60 Hz
Dimensions (WxDxH)	404 x 380 x 366 mm ( 15.9 x 14.9 x 14.4 in. )
Weight	10.7 kg (23.6 lb)
Acoustical Noise	Operating：68 dB, Standby：45 dB
Software Driver Support	Win 10, Win 8, Win 7, Win 11
Main tray
Paper capacity	250 pages （70 g/m² plain paper )
Paper size	A4, A5, A6, B5(JIS), Letter, Legal, 76 x 152 mm
Paper weight	60 to 120 g/m²
Manual tray
Paper capacity	60 Pages ( 70 g/m²，Plain Paper )
Paper size	A4, B5(JIS), A5, A6, letter, Legal, 76 x 127 mm to 216 x 356 mm
Paper weight	60 ~ 163 g/m2
Scan Function
ADF Scan Speed	36 ppm
Technology	CMOS-CIS
Light Source	LED
Scanning Mode	Color Scanning
Document feeding mode	Flatbed + Document Feeder
Optical resolution	1200 x 1200 dpi
Output Resolution (dpi)	300/600/1200
Grayscale mode	16-bit input 8-bit output
Color mode	48-bit input 24-bit output
File Formats	Color file : JPEG, M-PDF, PDF, TIFF；Gray file : JPEG, M-PDF, PDF, TIFF；B/W file : M-PDF, PDF, TIFF
ADF Minimum	76 x 127 mm
ADF Maximum	216 x 356 mm ( Legal )( 8.5 x 14 in. )
Flatbed Maximum	216 x 297 mm ( 8.5 x 11.7 in )
ADF Capacity	75 Pages (70 g/m²，Plain Paper)
Paper Weight	60 ~105 g/m²
Scanning features	Scan to USB / Scan to FTP / Scan to E-mail / Scan to SMB
Print Function
Printing Speed	40ppm (A4) / 42ppm (Letter)
Maximum media size	Legal
Minimum media size	76 x 127 mm
Resolution	1200 x 1200 dpi
PDLs/Emulations	GDI, PCL
First print output time	< 5.9 s
N-up Print	2-in-1, 4-in-1, 9-in-1,16-in-1
Scaling	25 ~ 400 %, Fit to Paper
Duplex print	Booklet, Calendar
Print features	Collate / Network Print
Copy Function
Copy Size	Legal, Letter, A4, A5
Max media size	ADF:216 x 356 mm ; Flatbed:216 x 297 mm
Min media size	76 X 127 mm
Copy Speed	40 ppm (A4) / 42 ppm (Letter)
Copy Count	99
Copy Mode	Text / Mix
Zoom	25 % ~ 400 %
N-up Copy	2-in-1 / 4-in-1 / ID card
Copy features	Duplex Copy / Collate / Toner Save mode / ID Copy
Consumables
Toner Cartridge	3,000 pages, 6,000 pages, 9,000 pages, 12,000 Pages
Drum Unit	30,000 sheets
Recommanded Monthly Print Volumn	Up to 6,000 pages
Maximum Monthly print Duty cycle	60,000 pages

High resolution	Medium resolution	Low resolution

24.35 MB	1.01 MB	362.81 KB
Download	Download	Download

Version	Size	Link
简体中文	12.61 MB	Download
繁體中文	12.67 MB	Download
Deutsch	7.57 MB	Download
English	11.95 MB	Download
Español	7.45 MB	Download
Français	7.34 MB	Download
Italiano	7.22 MB	Download
Português	12.95 MB	Download
Русский	13.67 MB	Download

Version	Size	Link
简体中文	6.73 MB	Download
繁體中文	6.73 MB	Download
English	6.59 MB	Download

Version	Size	Link
Multiple Languages	2.00 MB	Download
Multiple Languages	1.25 MB	Download

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AM4021w

Print, Copy, E-mail, and Scan with the Avision AM4021w MFP

Product Details

▍Fast, High-Quality Printing & Copying

▍Print First Page in 5.9 Seconds

▍Clear, & Easy-to-use LCD Screen

▍­75-Sheet Auto Document Feeder

▍Advanced scanning capabilities

▍Convenient Mobile Printing

▍Remote Device Management through Embedded Web Page

▍Features

Specification

▎Product Photos

▎User Manual

▎Brochure

▎Quick Guide

▎Drivers

▎Instruction

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▍75-Sheet Auto Document Feeder