Skip to content
  • Scanner
    • DocumentScanner
    • Flatbed Scanner
    • Network Scanner
    • Mobile Scanner
    • PaperAir Series
  • Printer / MFP
  • Medical Device
  • About Avision
    • Why Avision
      • Core Image Scanning Technology
    • Corporate Profile
    • News
    • Sustainability
  • Support
    • Download Center
    • Help Center
    • Product Registration
    • Contact Us
    • Partner Portal
  • Login
    • Registration
Menu
  • Scanner
    • DocumentScanner
    • Flatbed Scanner
    • Network Scanner
    • Mobile Scanner
    • PaperAir Series
  • Printer / MFP
  • Medical Device
  • About Avision
    • Why Avision
      • Core Image Scanning Technology
    • Corporate Profile
    • News
    • Sustainability
  • Support
    • Download Center
    • Help Center
    • Product Registration
    • Contact Us
    • Partner Portal
  • Login
    • Registration

Help Center

Find answers to frequently asked questions about Avision products.

Image Problem: Gray Background (Partly).

Trouble Shooting

StepsCauseSolutionParts
1OPC (Organic Photo Conductor) of drum unit worn out.Replace the drum unit.
<Video Link>		Drum unit (015-0333-22)
2The toner cartridge is running out of lifeReplace the toner cartridge.
<Video Link>		Toner (015-0292-22)
3The transfer roller voltage is incorrectPlease check the power supply <Video Link>Power supply (002-B117-0-SP)
Loading
Copyright © 2025 Avision ( English Global ) | Powered by Avision ( English Global )Avision

Terms and Restrictions│Privacy Statement

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Accept
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT
Please enter the following information to log in the Bundle Software Application
Loading

×
×

Cart

Change country / region

Global Locations

  • Asia
    • Taiwan
    • China
  • Europe
    • Germany
    • Russia
    • Poland
    • Other Countries
  • North America
    • USA
  • Latin America
    • Brazil
    • Other Countries( Spanish )
Menu
  • Asia
    • Taiwan
    • China
  • Europe
    • Germany
    • Russia
    • Poland
    • Other Countries
  • North America
    • USA
  • Latin America
    • Brazil
    • Other Countries( Spanish )
Menu
  • Asia
    • Taiwan
    • China
  • Europe
    • Germany
    • Russia
    • Poland
    • Other Countries
  • North America
    • USA
  • Latin America
    • Brazil
    • Other Countries( Spanish )
  • Language