Trouble Shooting StepsCauseSolutionParts1Thermistor faultReplace the fuser.Fuser AM4XA (002-B209-0-SP)AM4XA plus (002-C123-0-SP)2The AC supply voltage is abnormalPlease check the power supply <Video Link>Power supply (002-B117-0-SP)3The main board is faultyReplace the main board.…
Trouble Shooting StepsCauseSolutionParts1Fuser defective.Replace the fuser.Fuser AM4XA (002-B209-0-SP)AM4XA plus (002-C123-0-SP)2The main board defective.Replace the main board. <Video Link>Main board (Please refer to service parts table)
Trouble Shooting StepsCauseSolutionParts1Fuser defective.Replace the fuser.Fuser AM4XA (002-B209-0-SP)AM4XA plus (002-C123-0-SP)2The main board defective.Replace the main board. <Video Link>Main board (Please refer to service parts table)
Trouble Shooting StepCauseSolutionParts1Operating temperature too low.Change the operating temperature and restart the printer.2Used voltage too lowCheck power and avoid using overloaded electrical appliances on the same line.3Thermistor faultReplace the fuser.Fuser…
Trouble Shooting StepsCauseSolutionParts1Fuser defective.Replace the fuser.Fuser AM4XA (002-B209-0-SP)AM4XA plus (002-C123-0-SP)2The main board defective.Replace the main board. <Video Link>Main board (Please refer to service parts table)
Trouble Shooting StepsCauseSolutionParts1Fuser defective.Replace the fuser.Fuser AM4XA (002-B209-0-SP)AM4XA plus (002-C123-0-SP)2The main board defective.Replace the main board. <Video Link>Main board (Please refer to service parts table)
Trouble Shooting StepsCauseSolutionParts1Thermistor faultReplace the fuser.Fuser AM4XA (002-B209-0-SP)AM4XA plus (002-C123-0-SP)2The main board is faultyReplace the main board. <Video Link>Main board (Please refer to service parts table)
Trouble Shooting StepsCauseSolutionParts1Thermistor faultReplace the fuser.Fuser AM4XA (002-B209-0-SP)AM4XA plus (002-C123-0-SP)2The main board is faultyReplace the main board. <Video Link>Main board (Please refer to service parts table)
Trouble Shooting StepsCauseSolutionParts1Drum unit near end of life.Replace the drum unit.<Video Link>Drum unit (015-0333-22)2Poor contact of toner cartridge.Replace the toner cartridge. <Video Link>Toner (015-0292-22)3Dirt or scratch on fuser.Replace the fuser.Fuser…
Trouble Shooting StepsCauseSolutionParts1There is dirt in the paper pathWipe off the dirt. Please refer to the spacing of the various rollers in the image.2There is dirt on the heating roller…
