Others: Rear Cover Opened.
Icon User Check 1. Close the rear cover.
Others: Scanner is Unable to Perform Scanning.
Icon User Check 1. If you connect the scanner via the Virtual Scanner Link software, after you pressing the Scan button via the image-editing software application, please also go to…
Image Problem: White Spots.
Trouble Shooting StepsCauseSolutionParts1There is dirt or scratch on the drum unit.Replace the drum unit.<Video Link>Drum unit (015-0275-22)2There is dirt or scratch on the fuser.Replace the fuser.220V fuser (002-7476-0-SP)110V fuser (002-7536-0-SP)
Image Problem: White Spots.
Trouble Shooting StepsCauseSolutionParts1There is dirt or scratch on the drum unit.Replace the drum unit.<Video Link>Drum unit (015-0333-22)2There is dirt or scratch on the fuser.Replace the fuser.Fuser (002-B209-0-SP)
Image Problem: White Spots.
Trouble Shooting StepsCauseSolutionParts1There is dirt or scratch on the drum unit.Replace the drum unit.<Video Link>Drum unit (015-0333-22)2There is dirt or scratch on the fuser.Replace the fuser.Fuser (002-B209-0-SP)
Image Problem: Dirty Background.
Trouble Shooting StepsCauseSolutionParts1There is dirt in the paper pathWipe off the dirt. Please refer to the spacing of the various rollers in the image.2There is dirt on the heating roller…
Others: Wi-fi Function didn’t Work.
Trouble Shooting StepCauseSolutionParts1Wi-Fi dongle defective.Replace the Wi-Fi dongle.Wi-Fi dongle (008-5520-9-SP)2Main broad defective.Replace the Main board MBA839. <Video Link>Main board AD370 (004-3598-9-SP)AD370N (004-3598A-9-SP)AD370WN (004-3598B-9-SP)AD350 (004-3598C-9-SP)AD350N (004-3598D-9-SP)AD350WN (004-3598E-9-SP)
Others: Wi-fi Function didn’t Work.
Trouble Shooting StepCauseSolutionParts1Wi-Fi dongle defective.Replace the Wi-Fi dongle.Wi-Fi dongle (008-5520-9-SP)2Main broad defective.Replace the Main board MBA869. <Video Link>Main board AD3100 (004-3400A-9-SP)AD3100N (004-3400B-9-SP)AD3100WN (004-3400C-9-SP)
Others: Wi-fi Function didn’t Work.
Trouble Shooting StepCauseSolutionParts1Wi-Fi dongle defective.Replace the Wi-Fi dongle.Wi-Fi dongle (008-5520-9-SP)2Main broad defective.Replace the main board MBA1006. <Video Link>Main board AD360G (004-3756-9-SP)AD360GN (004-3756A-9-SP)AD360GWN (004-3756B-9-SP)
Others: Recognize Fail.
Icon Trouble Shooting StepCauseSolutionParts1USB cable defective.Replace the USB cable.USB cable (104-6126-9-SP)2Main broad defective.Replace the main board MBA1006. <Video Link>Main board AD360G (004-3756-9-SP)AD360GN (004-3756A-9-SP)AD360GWN (004-3756B-9-SP)
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