Image Problem: Gray Background (Partly).
User Check 1. Clean the charge wire or the power grid of the drum unit.Slide the charge wire to the end and then back to the original place. Repeat this…
Image Problem: White Vertical Line.
Trouble Shooting StepsCauseSolutionParts1Accumulated dust on the Drum unit.Clean the drum unit or replace the drum unit with a new one. Refer to <Cleaning Method of the Drum unit>2The LPH unit…
Image Problem: Print Blur.
Trouble Shooting StepsCauseSolutionParts1The drum unit defective.Replace drum unit.<Video Link>Drum unit (015-0275-22)
Image Problem: Print Blur.
Trouble Shooting StepsCauseSolutionParts1The drum unit defective.Replace the drum unit.<Video Link>Drum unit (015-0333-22)
Image Problem: It’s too shallow.
Trouble Shooting StepsCauseSolutionParts1The toner cartridge is running out of tonerReplace the toner cartridge. <Video Link>Toner (015-0292-22)2The transfer roller defective.Replace the transfer roller.Transfer roller (057-1680-0-SP)3The power supply board defective.Please check the…
Image Problem: Poor Positioning.
Trouble Shooting StepsCauseSolutionParts1Registration sensor defective.Replace the SBA234Registration sensor (004-2714-9-SP)2Main board defective. (NVRAM data error).Replace the main board MBA875 <Video Link>Main board (004-3424C-9-SP)
Image Problem: Blank Page.
Trouble Shooting StepsCauseSolutionParts1The LPH unit defective.Replace the LPH unit.LPH unit (002-B377-0-SP)2The main board defective.Replace the main board MBA875 <Video Link>Main board (004-3424C-9-SP)3Not conducting between the device and OPC (Organic Photo…
Image Problem: Print all Black.
Trouble Shooting StepsCauseSolutionParts1Charger malfunctioned or charge wire broken.Replace the drum unit.<Video Link>Drum unit (015-0333-22)2The high-voltage power board is faultyPlease check the power supply <Video Link>Power supply (002-B117-0-SP)3Main board malfunctioned.Replace the…
Error Code 500001: No Network Cable is Connected.
Trouble Shooting StepsCauseSolutionParts1LAN connection pin deformed.Replace the main board MBA875 <Video Link>Main board (004-3424C-9-SP)
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