Others: Button didn’t Work.
User Check 1. Please verify if you mean you can not perform a scan by pressing the Scan button on the scanner. If so, make sure that Button Manager V2…
Image Problem: Image Distortion.
User Check 1. Try to clean the scanner rollers by wiping them with a lint-free cloth slightly dampened with isopropyl alcohol (95%).
Image Problem: Vertical Lines.
User Check 1. Open the upper base. 2. Clean the glass area by clean wipe cloth with isopropyl alcohol (95%).
Image Problem: Width Vertical Lines.
User Check 1.Open the upper base. 2.Clean the glass area by clean wipe cloth with isopropyl alcohol (95%).
Image Problem: Color Variation.
User Check 1. Open TWAIN user interface. In the Image tab, we suggest to select Document from the Color Matching option and try again if your scan the documet of…
Image Problem: Moire Pattern.
User Check 1. Open TWAIN user interface. In the Image tab, select 600 dpi from the Resolution option and try again.
Error Code 2008: Tray Lock Error.
Icon User Check 1. Try to restart the scanner.
Error Code 2044: Staple Detected.
Icon User Check 1. Open the upper base. 2. Removal the staple paper.3. Removal the staple then try again.
Error Code 2044: Staple Detected.
Icon Trouble Shooting StepCauseSolutionParts1Staple sensor defective.Replace the staple sensor broad left or right, check by pcs.Staple sensor right (002-9367-0-SP)Staple sensor left (002-9368-0-SP)2Sensor broad defective.Replace the sensor board SBA260.Ultrasonic transmitter board…
Error Code 2036: Ultrasonic Sensor Error.
Icon Trouble Shooting StepCauseSolutionParts1Ultrasonic receiver broad defective.Replace the ultrasonic receiver broad SBA261.Ultrasonic receiver broad (004-2997-9-SP)2Ultrasonic transmitter broad defective.Replace the ultrasonic transmitter broad SBA260.Ultrasonic transmitter board (004-2991-9-SP)3Main broad defective.Replace the main…
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