Error Code 3003(E9):DRAM R/W Test Error.
LED User Check 1. Turn off and then turn on the scanner. 2. If the problem still happen, please kindly check the serial number on your scanner label first, then…
Error Code 201600: Fuser Error.
User Check 1. Please try to restart the printer or MFP. 2. If the problem still happen, please kindly check the serial number on your scanner label first, then click…
Others: No Power.
Trouble Shooting StepCauseSolutionParts1Adapter defective.Replace the adapter.Adapter (005-3131-9-SP)2UI broad defective.Replace the UI board UIA278.<Video Link>UI board (004-3571-9-SP)3Main broad defective.Replace the main board MBA946. <Video Link>Main BoardAD345G (004-3609-9-SP)AD345GN (004-3609B-9-SP)AD345GWN (004-3609C-9-SP)
Others: Button didn’t Work.
Trouble Shooting StepCauseSolutionParts1UI broad defective.Replace the UI board UIA278.<Video Link>UI board (004-3571-9-SP)2Main broad defective.Replace the main board MBA946. <Video Link>Main board AD345G (004-3609-9-SP)AD345GN (004-3609B-9-SP)AD345GWN (004-3609C-9-SP)
Others: Recognize Fail.
Icon Trouble Shooting StepCauseSolutionParts1USB cable defective.Replace the USB cable.USB cable (104-6126-9-SP)2Main broad defective.Replace the main board MBA946. <Video Link>Main board AD345G (004-3609-9-SP)AD345GN (004-3609B-9-SP)AD345GWN (004-3609C-9-SP)
Others: Wi-fi Function didn’t Work.
Trouble Shooting StepCauseSolutionParts1Wi-Fi dongle defective.Replace the Wi-Fi dongle.Wi-Fi dongle (008-5520-9-SP)2Main broad defective.Replace the main board MBA946. <Video Link>Main board AD345G (004-3609-9-SP)AD345GN (004-3609B-9-SP)AD345GWN (004-3609C-9-SP)
Image Problem: Width Vertical Lines.
Trouble Shooting StepCauseSolutionParts1CIS defective.Check which side of image you get the issue, then replace the CIS.Upper CIS. <Video Link>Lower CIS. <Video Link>CIS (008-1518B-9-SP)2Main broad defective.Replace the main board MBA946. <Video…
Image Problem: Color Variation.
Trouble Shooting StepCauseSolutionParts1Value wrong.Do the Learning Calibrration.Contact us.2CIS defective.Check which side of image you get the issue, then replace the CIS.Upper CIS. <Video Link>Lower CIS. <Video Link>CIS (008-1518B-9-SP)3Main broad defective.Replace…
Error Code 2036: Ultrasonic Sensor Error.
Icon Trouble Shooting StepCauseSolutionParts1Ultrasonic reveicer broad defective.Replace the sensor board SBA304. <Video Link>Ultrasonic reveicer board (004-3467-9-SP)2Ultrasonic transmitter broad defective.Replace the sensor board SBA303. <Video Link>Ultrasonic transmitter board (004-3466-9-SP)3Main broad defective.Replace…
Error Code 3003: DRAM R/W Test Error.
Icon Trouble Shooting StepCauseSolutionParts1Main broad defective.Replace the main board MBA946. <Video Link>Main board AD345G (004-3609-9-SP)AD345GN (004-3609B-9-SP)AD345GWN (004-3609C-9-SP)
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