Others: Recognize Fail.
Icon / LED User Check 1. Check if the scanner has been connected to a computer via a USB cable. AD200/300 series scanner AD6000/8000 series scanner 2. Check if the…
Others: No Power.
User Check 1. Check if the scanner has been connected properly to a power source. AD200/300 series scanner AD6000/8000 series scanner
Others: Virtual Scanner Link does not Find Your Scanner.
User Check 1. Check if the scanner mode supprot network function and had an IP address. If your scanner is located in difference network segment, add the IP manually on…
Image Problem: Image Distortion.
Trouble Shooting StepCauseSolutionParts1Feeding in roller defects.Replace the feeding in roller.Feeding in roller (057-1451-0-SP)2Feeding roller defects.Replace the feeding roller (before lower CIS).feeding roller (057-1450-0-SP)3Feeding roller defects.Replace the feeding roller (after lower…
Image Problem: Gray Background.
User Check 1. Open TWAIN user interface. In the Image tab, select your choice to fit your original from the Color Matching option and try again. Or you may enhance…
Error Code 3206: Paper Jam(Exit).
Icon User Check 1.Open the upper base. 2.Removal the jam paper that near the deep inside, then close the upper base. 3.Check the exit position, or pick up the paper…
Others: Rear Cover Opened.
Icon User Check 1. Close the rear cover.
Error Code 3101: Multi-Feed Error.
Icon Trouble Shooting StepCauseSolutionParts1Ultrasonic receiver broad defective.Replace the ultrasonic receiver broad SBA261.Ultrasonic receiver broad (004-2997-9-SP)2Ultrasonic transmitter broad defective.Replace the ultrasonic transmitter broad SBA260.Ultrasonic transmitter board (004-2991-9-SP)3Main broad defective.Replace the main…
Error Code 3010: Lamp Error (Lower Optical Unit)
Icon Trouble Shooting tepCauseSolutionParts1Lower CIS defective.Replace the lower CIS.Upper & Lower CIS kit (003-8340-0-SP)2Bridge broad defective.Replace the bridge broad BBA80(lower).Bridge broad (004-3270-9-SP)3Main broad defective.Replace the main board MBA861.Main board AD8120U…
Error Code 3211: Document Misfeed.
Icon Trouble Shooting StepCauseSolutionParts1Pick up roller defective.Replace the pick up roller.Pick up roller (002-A864-0-SP)2Paper in sensor or tray sensor broad defective.Replace the paper in sensor SBA295 or tray sensor broad…
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