Why there is a red or gray background with lines on my scanned image?
The scanner does not enough power to perform a scan. Charge your batteries and restart the scan.
Should the scanner feel warm to the touch?
It is normal for the scanner to emit a small amount of heat after prolonged use. However, if there are strange odors coming from the scanner or the scanner feels…
Paper becomes jammed during scanning.
1. Open the front door. 2. Pull out the jammed paper carefully. 3. Close the front door.
The buttons on the scanner cannot work
Check if you have already installed the Button Manager. After installation, if the software application can be operated normally on your computer but the the buttons on the scanner cannot…
Overlapped Documents Are Frequently Fed into the Scanner
Please check the following points Are the feeding roller or sepration pad worn out? Replace the feeding roller or separation pad if necessary. Are the feeding roller and separation pad…
Vertical Streaks Appear on the Images
Please Clean the Scanner Glass ▎The Cleaning Steps Open the feed tray. Press the ADF Release button to open the feeder cover. Wet a clean cloth with some isopropyl alcohol.…
Technical Service
Before contacting Avision, please prepare the following information, in the Information Tab: Scanner serial & revision number (located on the bottom/side of the scanner) Hardware configuration (e.g., your host CPU…
Clear a paper jam
In the event of a paper jam, follow the procedures in below to remove the paper: Press the ADF Release button to open the feeder cover. Carefully pull the paper…
The image can not be saved into the memory card while scanning?
Make sure you have a microSD™ card inserted correctly, and that it has adequate space.
Why doesn’t my computer recognize my scanner when it’s connected via USB cable?
Make sure the cable connection is correct and secure. Restart the computer if necessary.
