Image Problem: Blur Image.
User Check 1. Check the environment. High or low temperature/humidity may cause the problem.2. Check if the paper is damp.3. Replace drum unit. <Video Link> 4. Replace toner unit. <Video…
Image Problem: Vertical Lines.
User Check 1. Clean the corona wire or the power grid of the drum unit.Slide the corona wire to the end and then back to the original place. Repeat this…
Image Problem: Horizontal Line.
User Check 1. Clean the corona wire or the power grid of the drum unit.Slide the corona wire to the end and then back to the original place. Repeat this…
Image Problem: The Color Fades Down Gradually.
User Check 1. 4. Replace toner unit. <Video Link>
Image Problem: Dirty Background.
User Check 1. The problem may disappear after printing a few pages.2. Check whether fixed distance of the dust on the paper and measure it, 33.1 mm is toner issue…
Image Problem: Ghost (Type 1).
User Check 1. Check the environment. High or low temperature/humidity may cause the problem.2. Clean the corona wire or the power grid of the drum unit.Slide the corona wire to…
Image Problem: Ghost (Type 2).
User Check 1. Check the environment. High or low temperature/humidity may cause the problem.2. Clean the corona wire or the power grid of the drum unit.Slide the corona wire to…
Image Problem: Black Spots.
User Check 1. There is dirt on the printer internal. wipe off the dirt on the paper path or roller. 2. Check whether fixed distance of the dust on the…
Image Problem: A White Horizontal Line.
User Check 1. The problem could be disappeared after printing a few pages.2. Replace drum unit. <Video Link>
Error Code 3010: Lamp error (Upper Optical Unit).
Icon User Check 1. Turn your scanner off and on. 2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the…
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