Why there are strange lines on the scanned document?
Please check the following: 1. Are there scratches on the original or is the original clean？ 2. Remove any stains or dust from the original before scanning. 3. Clean the…
Should the scanner feel warm to the touch?
It is normal for the scanner to emit a small amount of heat after prolonged use. However, if there are strange odors coming from the scanner or the scanner feels…
Paper becomes jammed during scanning.
1. Open the front door. 2. Pull out the jammed paper carefully. 3. Close the front door.
How can I tell if the scanner is scanning at 300 dpi, 600 dpi or 900 dpi?
The scan indicator light indicates the selected resolution: Green= 300 dpi, Orange=600 dpi, Orange flashing=900 dpi (900 dpi is available for MiWand 2L only).
Will the scanner recharge my rechargeable batteries?
No, the scanner does NOT recharge rechargeable batteries. You must use your own battery charging device.
When the scanner is powered on, it makes noises and won’t stand ready.
There are two possibilities: 1.You might fail to push the scanner shipping lock to its “unlocked” position. If this is the case, pull the scanner status switch to its “unlocked”…
The scanner is powered on, but the lamp does not light up.
The lamp is probably out of order. Contact your local dealer or distributor to replace the lamp. For your information, the average life time of the lamp is about 15,000…
How can I tell if the scanner is scanning at 300 dpi, 600 dpi or 1200 dpi?
The color of the Power button light indicates the selected resolution: Green = 300 dpi, Orange = 600 dpi , Red = 1200 dpi. Press the Power button to change…
How can I tell if the scanned image is saved in PDF file format?
If the blue LED light is lit, this indicates the scanned images will be stored in PDF file format. (After turn on the scanner, press the Power button for three…
What should I do if the status indicator blinks rapidly and no scan is possible?
Check the following： ▘Is the scanner’s built-in disk full? Connect the scanner to a computer to move or delete files. The scanner recognizes the built-in disk as “full” and the…
