Error Code 3010: Lamp Error (Lower Optical Unit)
Icon User Check 1. Turn your scanner off and on. 2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the…
Error Code 3206: Paper Jam(Exit).
Icon User Check 1.Open the upper base. 2.Removal the jam paper that near the deep inside, then close the upper base. 3.Check the exit position, or pick up the paper…
Image Problem: Image Distortion.
User Check 1. Try to clean the scanner rollers by wiping them with a lint-free cloth slightly dampened with isopropyl alcohol (95%).
Error Code 2013: Paper Jam(Paper Path).
Icon User Check 1. Open the upper base. 2. Removal the jam paper, then close the upper base.3. If the problem still happen, try to clean the scanner roller by…
Error Code 3101: Multi-Feed Error.
Icon User Check 1. Open the upper base. 2. Removal the multi feed paper, then close the upper base.3. If the problem still happen, try to clean the friction roller…
Error Code 2013: Paper Jam(Pick Up).
Icon User Check 1.Open the upper base. 2. Removal the jam paper, then close the upper base. 3. Or open the upper base to clean the ADF & Friction roller…
Error Code 3211: Document Misfeed.
Icon User Check 1. Try to put the paper well, ensure you had sort the paper before you put the paper on the tray and fix the paper feeding by…
Error Code 2014: ADF Cover Open.
Icon User Check 1.Close the upper base, ensure it close completely.
Error Code 2013: Paper Jam(Exit).
Icon User Check 1.Open the upper base. 2.Removal the jam paper that near the deep inside, then close the upper base. 3.Check the exit position, or pick up the paper…
Image Problem: Vertical Lines.
User Check 1. Open the upper base. 2. Clean the glass area by clean wipe cloth with isopropyl alcohol (95%).
