Others: Button didn’t Work.
User Check 1. Please verify if you mean you can not perform a scan by pressing the Scan button on the scanner. If so, make sure that Button Manager V2…
Image Problem: Color Variation.
User Check 1. Open TWAIN user interface. In the Image tab, we suggest to select Document from the Color Matching option and try again if your scan the documet of…
Others: Virtual Scanner Link does not Find Your Scanner.
User Check 1. Check if the scanner mode supprot network function and had an IP address. If your scanner is located in difference network segment, add the IP manually on…
Image Problem: Gray Background.
User Check 1. Open TWAIN user interface. In the Image tab, select your choice to fit your original from the Color Matching option and try again. Or you may enhance…
Error Code 600707: Resolution Is Not Supported.
User Check 1. The AM/AP30 series only support to the 600 dpi of print resolution, if you set to 1200dpi, please adjust it then try again.
Why there is a red or gray background with lines on my scanned image?
The scanner does not enough power to perform a scan. Charge your batteries and restart the scan.
The scanner works well except for the line art image. The lines in the image seem to be much thicker than the original one.
Increase the Brightness or adjust the Threshold setting to improve line art image.
When I choose optical resolution to be 650 dpi, the “auto crop” and “deskew” functions will be disabled.
Since to perform auto crop and deskew consumes great deal of system memory, it is suggested if you wish to perform "auto crop" and "deskew" functions, please choose your optical…
Why can’t I see the Scanner’s Wi-Fi Network ID [SSID]?
Make sure the scanner Wi-Fi mode is in the On position. If Wi-Fi Access Point is still in countdown mode, wait until countdown reaches “00” is displayed on the LCD…
Why can’t I connect to my email or other web related locations/programs after disconnecting from the scanner Wi-Fi network?
To resume your normal Wi-Fi connection, be sure to re-connect your computer, tablet or phone to your usual local Wi-Fi network when you are finished with your scanner connection.
