Others: Button didn’t Work.
User Check 1. Please verify if you mean you can not perform a scan by pressing the Scan button on the scanner. If so, make sure that Button Manager V2…
Image Problem: Color Variation.
User Check 1. Open TWAIN user interface. In the Image tab, we suggest to select Document from the Color Matching option and try again if your scan the documet of…
Image Problem: Moire Pattern.
User Check 1. Open TWAIN user interface. In the Image tab, select 600 dpi from the Resolution option and try again.
Error Code 3003: DRAM R/W Test Error.
Icon User Check 1. Turn your scanner off and on. 2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the…
Error Code 2024: NVRAM R/W Test Error.
Icon User Check 1. Turn your scanner off and on. 2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the…
Error Code 2037: ADF Front/Rear AFE R/W Test Error.
Icon User Check 1. Turn your scanner off and on. 2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the…
Others: Recognize Fail.
Icon / LED User Check 1. Check if the scanner has been connected to a computer via a USB cable. AD200/300 series scanner AD6000/8000 series scanner 2. Check if the…
Others: No Power.
User Check 1. Check if the scanner has been connected properly to a power source. AD200/300 series scanner AD6000/8000 series scanner
Others: Virtual Scanner Link does not Find Your Scanner.
User Check 1. Check if the scanner mode supprot network function and had an IP address. If your scanner is located in difference network segment, add the IP manually on…
Image Problem: Gray Background.
User Check 1. Open TWAIN user interface. In the Image tab, select your choice to fit your original from the Color Matching option and try again. Or you may enhance…
