Others: Scanner is Unable to Perform Scanning.
Icon User Check 1. If you connect the scanner via the Virtual Scanner Link software, after you pressing the Scan button via the image-editing software application, please also go to…
Image Problem: Vertical Lines.
Trouble Shooting StepCauseSolutionParts1CIS defective.Check which side of image you get the issue, then replace the CIS.Upper CIS. <Video Link>Lower CIS. <Video Link>CIS (008-1518B-9-SP)2Main broad defective.Replace the main board MBA946. <Video…
Error Code 2024: NVRAM R/W Test Error.
Icon Trouble Shooting StepCauseSolutionParts1Main broad defective.Replace the main board MBA946. <Video Link>Main board AD345G (004-3609-9-SP)AD345GN (004-3609B-9-SP)AD345GWN (004-3609C-9-SP)
Error Code 3010: Lamp error (Upper Optical Unit).
Icon Trouble Shooting StepCauseSolutionParts1Upper CIS defective.Replace the upper CIS. <Video Link>CIS (008-1518B-9-SP)2Main broad defective.Replace the main board MBA946. <Video Link>Main board AD345G (004-3609-9-SP)AD345GN (004-3609B-9-SP)AD345GWN (004-3609C-9-SP)
Error Code 2014: ADF Cover Open.
Icon Trouble Shooting StepCauseSolutionParts1Cover open sensor broad defective.Replace the cover open sensor board SBA285. <Video Link>Sensor board (004-3276-9-SP)2Main broad defective.Replace the main board MBA946. <Video Link>Main board AD345G (004-3609-9-SP)AD345GN (004-3609B-9-SP)AD345GWN…
Error Code 2013: Paper Jam.
Icon Trouble Shooting StepCauseSolutionParts１Scan sensor defective.Replace the sensor board SBA304. <Video Link>Scan sensor board (004-3467-9-SP)２Jam sensor defective.Replace the sensor wheel <Video Link> & sensor broad SBA303. <Video Link>Jam sensor board…
Error Code 3010: Lamp error (Upper Optical Unit).
Icon User Check 1. Turn your scanner off and on. 2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the…
Error Code 3006: Lamp Error (Lower Optical Unit).
Icon User Check 1. Turn your scanner off and on. 2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the…
Others: No Power.
Trouble Shooting StepCauseSolutionParts1Adapter defective.Replace the adapter.Adapter (005-3131-9-SP)2UI broad defective.Replace the UI board UIA278.<Video Link>UI board (004-3571-9-SP)3Main broad defective.Replace the main board MBA946. <Video Link>Main BoardAD345G (004-3609-9-SP)AD345GN (004-3609B-9-SP)AD345GWN (004-3609C-9-SP)
Others: Button didn’t Work.
Trouble Shooting StepCauseSolutionParts1UI broad defective.Replace the UI board UIA278.<Video Link>UI board (004-3571-9-SP)2Main broad defective.Replace the main board MBA946. <Video Link>Main board AD345G (004-3609-9-SP)AD345GN (004-3609B-9-SP)AD345GWN (004-3609C-9-SP)
