Others: Scanner is Unable to Perform Scanning.
Icon User Check 1. If you connect the scanner via the Virtual Scanner Link software, after you pressing the Scan button via the image-editing software application, please also go to…
Others: Wi-fi Function didn’t Work.
Trouble Shooting StepCauseSolutionParts1Wi-Fi dongle defective.Replace the Wi-Fi dongle.Wi-Fi dongle (008-5520-9-SP)2Main broad defective.Replace the Main board MBA839. <Video Link>Main board AD370 (004-3598-9-SP)AD370N (004-3598A-9-SP)AD370WN (004-3598B-9-SP)AD350 (004-3598C-9-SP)AD350N (004-3598D-9-SP)AD350WN (004-3598E-9-SP)
Others: Recognize Fail.
Icon Trouble Shooting StepCauseSolutionParts1USB cable defective.Replace the USB cable.USB cable (104-6126-9-SP)2Main broad defective.Replace the Main board MBA839. <Video Link>Main board AD370 (004-3598-9-SP)AD370N (004-3598A-9-SP)AD370WN (004-3598B-9-SP)AD350 (004-3598C-9-SP)AD350N (004-3598D-9-SP)AD350WN (004-3598E-9-SP)
Others: No Power.
Trouble Shooting StepCauseSolutionParts1Adapter defective.Replace the adapter.Adapter (005-3131-9-SP)2UI broad defective.Replace the UI board UIA251.<Video Link>UI board (004-3410-9-SP)3Main broad defective.Replace the Main board MBA839. <Video Link>Main board AD370 (004-3598-9-SP)AD370N (004-3598A-9-SP)AD370WN (004-3598B-9-SP)AD350 (004-3598C-9-SP)AD350N…
Others: Button didn’t Work.
Trouble Shooting StepCauseSolutionParts1UI broad defective.Replace the UI board UIA251.<Video Link>UI board (004-3410-9-SP)2Main broad defective.Replace the Main board MBA839. <Video Link>Main board AD370 (004-3598-9-SP)AD370N (004-3598A-9-SP)AD370WN (004-3598B-9-SP)AD350 (004-3598C-9-SP)AD350N (004-3598D-9-SP)AD350WN (004-3598E-9-SP)
Image Problem: Color Variation.
Trouble Shooting StepCauseSolutionParts1Value wrong.Do the Learning Calibrration.Contact us.2CIS defective.Check which side of image you get the issue, then replace the CIS.Upper CIS. <Video Link>Lower CIS. <Video Link>CIS (008-1532-9-SP)3Main broad defective.Replace…
Image Problem: Vertical Lines.
Trouble Shooting StepCauseSolutionParts1CIS defective.Check which side of image you get the issue, then replace the CIS.Upper CIS. <Video Link>Lower CIS. <Video Link>CIS (008-1532-9-SP)2Main broad defective.Replace the Main board MBA839. <Video…
Error Code 2036: Ultrasonic Sensor Error.
Icon Trouble Shooting StepCauseSolutionParts1Ultrasonic reveicer broad defective.Replace the sensor board SBA276 <Video Link>Ultrasonic reveicer board (004-3188-9-SP)2Ultrasonic transmitter broad defective.Replace the sensor board SBA222. <Video Link>Ultrasonic transmitter board (004-2573-9-SP)3Main broad defective.Replace…
Error Code 3211: Document Misfeed.
Icon Trouble Shooting StepCauseSolutionParts1ADF roller defective.Replace the ADF roller or pick up roller.ADF roller (002-A993-0-SP)Pick up roller (002-A403-0-SP)2Press arm defective.Replace the press part.Press (002-7872-0-SP)3Paper in sensor defective.Replace the paper in…
Error Code 2037: ADF Front/Rear AFE R/W Test Error.
Icon Trouble Shooting StepCauseSolutionParts1CIS defective.Check both the upper and lower CIS.Upper CIS. <Video Link>Lower CIS. <Video Link>CIS (008-1532-9-SP)2Main broad defective.Replace the Main board MBA839. <Video Link>Main board AD370 (004-3598-9-SP)AD370N (004-3598A-9-SP)AD370WN…
