Error Code 2014: ADF Cover Open.
Icon User Check 1. Close the front cover. 2. Check the front cover has been completely closed without any gap.
Error Code 3211: Document Misfeed.
Icon User Check 1. Make sure you have fanned the paper before loading the paper to the feeder. Adjust the paper guide to fit your document. Make the edge of…
Error Code 3101: Multi-Feed Error.
Icon User Check 1. Press the ADF Release button to open the front cover. 2. Remove the multi-feed paper and then close the front cover.3. If the problem still occurs,…
Image Problem: Image Distortion.
User Check 1. Try to clean the scanner rollers by wiping them with a lint-free cloth slightly dampened with isopropyl alcohol (95%).
Image Problem: Width Vertical Lines.
User Check 1. Press the ADF Release button to open the front cover. 2. Clean the glass area by wiping it with a lint-free cloth slightly dampened with isopropyl alcohol…
Image Problem: Vertical Lines.
User Check 1. Press the ADF Release button to open the front cover. 2. Clean the glass area by wiping it with a lint-free cloth slightly dampened with isopropyl alcohol…
Image Problem: Width Vertical Lines.
Trouble Shooting StepCauseSolutionParts1CIS defective.Check which side of image you get the issue, then replace the CIS.Upper CIS. <Video Link>Lower CIS. <Video Link>CIS (008-1532-9-SP)2Main broad defective.Replace the Main board MBA839. <Video…
Image Problem: Image Distortion.
Trouble Shooting StepCauseSolutionParts1Feeding in roller defects.Replace the feeding in roller.Feeding in roller (002-A295-0-SP)2Feeding out roller defects.Replace the feeding out roller.feeding out roller (002-A296-0-SP)
Others: Wi-fi Function didn’t Work.
User Check 1. Please check if your scanner model ends with "WN". If so, this mean you have a built-in Wi-Fi module for your scanner.2. Press the setting icon (gear…
