Others: Virtual Scanner Link does not Find Your Scanner.
User Check 1. Check if the scanner mode supprot network function and had an IP address. If your scanner is located in difference network segment, add the IP manually on…
Image Problem: Gray Background.
User Check 1. Open TWAIN user interface. In the Image tab, select your choice to fit your original from the Color Matching option and try again. Or you may enhance…
Error Code 3211: Document Misfeed.
Icon Trouble Shooting StepCauseSolutionParts1Pick up roller defective.Replace the pick up roller.Pick up roller V1-Old(002-9894-0-SP)V2-New(002-C041-0-SP)2Paper in sensor or tray sensor broad defective.Replace the paper in sensor SBA204.Paper in sensor(004-2375-9-SP)3Main broad defective.Replace…
Image Problem: Color Variation.
Trouble Shooting tepCauseSolutionParts1Value wrong.Do the learning calibrration.Contact us.2Lower CIS defective.Replace the upper or lower CIS.AD6090 (V1)-Old: Upper & Lower CIS kit (003-8339-0-SP)AD6090 (V2)-New:Upper CIS (002-A344A-0-SP)Lower CIS (002-A357A-0-SP)3Main broad defective.Replace the…
Image Problem: Width Vertical Lines.
Trouble Shooting tepCauseSolutionParts1Lower CIS defective.Replace the upper or lower CIS.AD6090 (V1)-Old: Upper & Lower CIS kit (003-8339-0-SP)AD6090 (V2)-New:Upper CIS (002-A344A-0-SP)Lower CIS (002-A357A-0-SP)2Main broad defective.Replace the main board MBA842.Main board AD6090…
Others: No Power.
Trouble Shooting StepCauseSolutionParts1Adapter defective.Replace the adapter.Adapter (005-3148-9-SP)2UI broad defective.Replace the UI board UIA216.UI board (004-2988-9-SP)3Main broad defective.Replace the main board MBA842.Main board AD6090 (004-3272-9-SP)AD6090N (004-3272A-9-SP)
Others: Button didn’t Work.
Trouble Shooting StepCauseSolutionParts1UI broad defective.Replace the UI board UIA216.UI board (004-2988-9-SP)3Main broad defective.Replace the main board MBA842.Main board AD6090 (004-3272-9-SP)AD6090N (004-3272A-9-SP)
Others: Rear Cover Opened.
Icon Trouble Shooting StepCauseSolutionParts1Rear cover open sensor defective.Replace the rear cover open sensor.Rear cover open sensor. (003-8219-0-SP)2Main broad defective.Replace the main board MBA842.Main board AD6090 (004-3272-9-SP)AD6090N (004-3272A-9-SP)
Others: Recognize Fail.
Trouble Shooting StepCauseSolutionParts1USB cable defective.Replace the USB cable.USB cable (104-6126-9-SP)2Main broad defective.Replace the main board MBA842.Main board AD6090 (004-3272-9-SP)AD6090N (004-3272A-9-SP)
Error Code 2036: Ultrasonic Sensor Error.
Icon Trouble Shooting StepCauseSolutionParts1Ultrasonic receiver broad defective.Replace the ultrasonic receiver broad SBA277.Ultrasonic receiver broad (004-3201-9-SP)2Ultrasonic transmitter broad defective.Replace the ultrasonic transmitter broad SBA278.Ultrasonic transmitter board (004-3202-9-SP)3Main broad defective.Replace the main…
