Image Problem: Print Blur.
Trouble Shooting StepsCauseSolutionParts1The drum unit defective.Replace drum unit.<Video Link>Drum unit (015-0275-22)
Image Problem: The Color Fades Down Gradually.
User Check 1. 4. Replace toner unit. <Video Link>
Image Problem: A White Horizontal Line.
User Check 1. The problem could be disappeared after printing a few pages.2. Replace drum unit. <Video Link>
Image Problem: Too shallow (partial).
User Check 1. Check the operating environment. High temperature and high humidity or low temperature and low humidity conditions can cause this problem.2. Replace toner unit. <Video Link>
Image Problem: It’s too Shallow.
User Check 1. Check the operating environment. High temperature and high humidity or low temperature and low humidity conditions can cause this problem.2. Replace toner unit. <Video Link>
Image Problem: White Spots.
User Check 1. There is dirt on the printer internal. wipe off the dirt on the paper path or roller. 2. Check whether fixed distance of the dust on the…
Image Problem: Black Spots.
User Check 1. There is dirt on the printer internal. wipe off the dirt on the paper path or roller. 2. Check whether fixed distance of the dust on the…
Image Problem: Dirty Background.
User Check 1. The problem may disappear after printing a few pages.2. Check whether fixed distance of the dust on the paper and measure it, 33.1 mm is toner issue…
Image Problem: Ghost (Type 2).
User Check 1. Check the environment. High or low temperature/humidity may cause the problem.2. Clean the charge wire or the power grid of the drum unit.Slide the corona wire to…
Image Problem: Black Strape.
User Check 1. Clean the charge wire or the power grid of the drum unit.Slide the charge wire to the end and then back to the original place. Repeat this…
