Trouble Shooting StepCauseSolutionParts1Paper-jam sensor (tray 4) defective.Replace paper-jam sensor.Paper-jam sensor (008-0364-9-SP)2Pickup clutch or motor defective.Replace gear box assembly.Gear box (002-7903-0-SP)3Tray control board malfunctionReplace tray control broad MBA762.Tray control broad (004-2882-9-SP)
Trouble Shooting StepCauseSolutionParts1Drum unit lifetime near end.This will not affect the printing quality. But please prepare to order a new drum unit.Drum (015-0289-21)
Trouble Shooting StepCauseSolutionParts1Dirt in the paper path.Wipe off the dirt. Refer to < The Spacing of Various Rollers in the Image >Table (see below).2Develop unit defective.Replace the develop unit.Develop unit…
Trouble Shooting StepCauseSolutionParts1Cover open sensor (tray 2) defective.Replace cover open sensor.Cover open sensor (008-0364-9-SP)2Tray control broad to cover open sensor cable (tray 2) defective.Replace cover open sensor cable.Cover open sensor…
Trouble Shooting StepCauseSolutionParts1No drum unit.Install or replace drum unit.Drum (015-0289-21)2Main board defective.Replace main board MBA890.Main board:AM7630i (004-3479A-9-SP)AM7640i (004-3479B-9-SP)AM5630i (004-3479C-9-SP)AM5640i (004-3479D-9-SP)
User Check 1. Open the side door.2. After locating the paper jam position, pull up the end of the jammed paper first. 3. Press the release arms on both sides…
User Check 1. Open the side door.2. After locating the paper jam position, pull up the end of the jammed paper first. 3. Press the release arms on both sides…
User Check 1. Check whether happen both on PC print and copy function.2. If it happen only on copy function, check your original document.
User Check 1. Open the tray 3.2. Removal the jam paper.3. Reset the paper as well in tray.4. Close the tray 3 to try again.5. If the problem still happen,…
User Check 1. Please try to restart the MFP.2. Replace the fuser.
