Why does not my scanner turn on?
The batteries may not enough power or may not be inserted correctly.
Why there are strange lines on the scanned document?
Please check the following: 1. Are there scratches on the original or is the original clean？ 2. Remove any stains or dust from the original before scanning. 3. Clean the…
Should the scanner feel warm to the touch?
It is normal for the scanner to emit a small amount of heat after prolonged use. However, if there are strange odors coming from the scanner or the scanner feels…
The image can not be saved into the memory card while scanning?
Make sure you have a microSD™ card inserted correctly, and that it has adequate space.
Why doesn’t my computer recognize my scanner when it’s connected via USB cable?
Make sure the cable connection is correct and secure. Restart the computer if necessary.
Why are my scanned images distorted?
You may be scanning too fast; scan again at a lower speed.
Why do all the images I scanned have the same date when saved on the memory card? Is it possible to show real time for these images?
Yes. Please follow these steps to set a real-time clock for the device： 1. Open your browser and type Avision’s web site (http://www.avision.com) at the URL address. On the Product…
How can I tell if the scanner is scanning at 300 dpi, 600 dpi or 1200 dpi?
The color of the Power button light indicates the selected resolution: Green = 300 dpi, Orange = 600 dpi , Red = 1200 dpi. Press the Power button to change…
Why doesn’t my scanner scan?
The scanner may be in the Wi-Fi mode, it must be in the OFF position before scanning. Before scanning photos or documents, the microUSB cable must be disconnected from the…
Why can’t I see the Scanner’s Wi-Fi Network ID [SSID]?
Make sure the scanner Wi-Fi mode is in the On position. If Wi-Fi Access Point is still in countdown mode, wait until countdown reaches “00” is displayed on the LCD…
