Question 1

Image Problem: Poor Positioning.

Accepted Answer

User Check

1. Check if proper paper type has been selected in printer driver.

Question 2

Error Code 500002: DHCP no Respond.

Accepted Answer

This error occurs when the printer requests information from the DHCP server and DHCP server does not respond.

User Check

1. Search the CMD and launch on your PC.

2. key-in inconfig/all to check whether the DHCP server work in advance.

3. Contact to IT person to check the DHCP server setting.

Question 3

Error Code 500001: Net Cable Unplug.

Accepted Answer

User Check

1. Please plug the ethernet cable.2. If it still happen, test this cable on others devive to ensure this cable work, or not, try with another cable.

Question 4

Error Code 600707: Resolution Is Not Supported.

Accepted Answer

User Check

1. The AM/AP30 series only support to the 600 dpi of print resolution, if you set to 1200dpi, please adjust it then try again.

Question 5

Image Problem: Gray Background (Partly).

Accepted Answer

User Check 1. Clean the corona wire or the power grid of the drum unit.Slide the corona wire to the end and then back to the original place. Repeat this for at least 3 times 2. Replace drum unit.

Question 6

Error Code 201610: Printer LPH Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 7

Error Code 200036: Toner Cartridge Error. Please Replace Toner Cartridge from Original Manufacturer.

Accepted Answer

User Check

1. Please ensure you had replaced the toner cartridge from original manufacturer.  <Video Link>

Question 8

Image Problem: White Spots.

Accepted Answer

User Check

1. There is dirt on the printer internal. wipe off the dirt on the paper path or roller.

2. Check whether fixed distance of the dust on the paper and measure it, 33.1 mm is toner issue and 75.4 mm is drum issue, confirm and judge which one need to be replace.

3. Replace drum unit. <Video Link>

4. Replace toner unit. <Video Link>

Question 9

Error Code 200331: Paper Jam.

Accepted Answer

User Check

1. Open rear cover to pull down the paper path & green arm of the both side.

2. Remove the jammed paper and ensure this position without any foreign obgects.

3. Return the paper path & green arm of the both side then close the rear cover then

Question 10

Image Problem:Too Deep (Gray Backgournd).

Accepted Answer

User Check 1. Check the environment. High or low temperature/humidity may cause the problem.2. Replace drum unit.

Question 11

Error Code 200039: Toner Cartridge Error. Please Rplace Toner Cartridge from Original Manufacturer.

Accepted Answer

User Check

1. Please ensure you had replaced the toner cartridge from original manufacturer.  <Video Link>

Question 12

Image Problem: Image Distortion (for LSU unit).

Accepted Answer

User Check

1. Check whether happen both on PC print and copy function.2. If it happen only on copy function, check your original document image.

Question 13

Image Problem: Print Blur.

Accepted Answer

User Check

1. If the printer has been evenly positioned.2. Replace drum unit. <Video Link>

Question 14

Image Problem: White Vertical Line.

Accepted Answer

User Check

1. Clean the corona wire or the power grid of the drum unit.Slide the corona wire to the end and then back to the original place. Repeat this for at least 3 times

2. If the problem still happen, try to replace drum unit. <Video Link>

Question 15

Image Problem: Print all Black.

Accepted Answer

User Check

1. Clean the corona wire or the power grid of the drum unit.Slide the corona wire to the end and then back to the original place. Repeat this for at least 3 times

2. Replace drum unit. <Video Link>

Question 16

Image Problem: Blank Page.

Accepted Answer

User Check

1. Replace drum unit. <Video Link>

Question 17

Image Problem: Too shallow (partial).

Accepted Answer

User Check

1. Check the operating environment. High temperature and high humidity or low temperature and low humidity conditions can cause this problem.2. Replace toner unit. <Video Link>

Question 18

Image Problem: Black Vertical Lines on a Light Background.

Accepted Answer

User Check

1. Clean the corona wire or the power grid of the drum unit.Slide the corona wire to the end and then back to the original place. Repeat this for at least 3 times

2. Replace drum unit. <Video Link>

Question 19

Image Problem: It's too shallow.

Accepted Answer

User Check

1. Check the operating environment. High temperature and high humidity or low temperature and low humidity conditions can cause this problem.2. Replace toner unit. <Video Link>

Question 20

Image Problem: Black Horizontal Lines.

Accepted Answer

User Check

1. Clean the corona wire or the power grid of the drum unit.Slide the corona wire to the end and then back to the original place. repeat this for at least 3 times

2. This problem will disappear after printing for a few pages.3. Replace drum unit. <Video Link>

Question 21

Image Problem: Black Strape.

Accepted Answer

User Check

1. Clean the corona wire or the power grid of the drum unit.
Slide the corona wire to the end and then back to the original place. repeat this for at least 3 times

2. This problem will disappear after printing for a few pages.
3. Replace drum unit. <Video Link>

Question 22

Image Problem: Dirt on the Rear Side.

Accepted Answer

User Check

1. This problem may be solved after printing a few pages.2. There is dirt on the printer internal. wipe off the dirt on the paper path or roller.

Question 23

Image Problem: Blur Image.

Accepted Answer

User Check 1. Check the environment. High or low temperature/humidity may cause the problem.2. Check if the paper is damp.3. Replace drum unit.

Question 24

Image Problem: Vertical Lines.

Accepted Answer

User Check

1. Clean the corona wire or the power grid of the drum unit.
Slide the corona wire to the end and then back to the original place. repeat this for at least 3 times

2. This problem will disappear after printing for a few pages.
3. Replace drum unit. <Video Link>

Question 25

Image Problem: Horizontal Line.

Accepted Answer

User Check

1. Clean the corona wire or the power grid of the drum unit.Slide the corona wire to the end and then back to the original place. Repeat this for at least 3 times

2. This problem will disappear after printing for a few pages.3. Replace drum unit.  <Video Link>

Question 26

Image Problem: The Color Fades Down Gradually.

Accepted Answer

User Check

1. 4. Replace toner unit. <Video Link>

Question 27

Image Problem: Dirty Background.

Accepted Answer

This image has an empty alt attribute; its file name is image-15.png

User Check

1. The problem may disappear after printing a few pages.
2. Check whether fixed distance of the dust on the paper and measure it, 33.1 mm is toner issue and 75.4 mm is drum issue, confirm and judge which one need to be replace.

3. Replace drum unit. <Video Link>

4. Replace toner unit. <Video Link>

5. There is dirt on the printer internal. wipe off the dirt.

Question 28

Image Problem: Ghost (Type 1).

Accepted Answer

This image has an empty alt attribute; its file name is image-27.png

User Check

1. Check the environment. High or low temperature/humidity may cause the problem.
2. Clean the corona wire or the power grid of the drum unit.
Slide the corona wire to the end and then back to the original place. Repeat this for at least 3 times

3. Replace drum unit. <Video Link>

4. Replace toner unit. <Video Link>

Question 29

Image Problem: Ghost (Type 2).

Accepted Answer

User Check

1. Check the environment. High or low temperature/humidity may cause the problem.
2. Clean the corona wire or the power grid of the drum unit.
Slide the corona wire to the end and then back to the original place. Repeat this for at least 3 times

3. Replace drum unit. <Video Link>

4. Replace toner unit. <Video Link>

Question 30

Image Problem: Black Spots.

Accepted Answer

User Check

1. There is dirt on the printer internal. wipe off the dirt on the paper path or roller.

2. Check whether fixed distance of the dust on the paper and measure it, 33.1 mm is toner issue and 75.4 mm is drum issue, confirm and judge which one need to be replace.

3. Replace drum unit. <Video Link>

4. Replace toner unit. <Video Link>

Question 31

Image Problem: A White Horizontal Line.

Accepted Answer

User Check

1. The problem could be disappeared after printing a few pages.2. Replace drum unit.  <Video Link>

Question 32

Error Code 200081: Printer Paper Empty (Main Tray).

Accepted Answer

User Check

1. No paper on the main tray, please load the paper to main tray.

Question 33

Error Code 201623: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 34

Image Problem: The Poor Image.

Accepted Answer

User Check

1. Check the operating environment. High temperature and high humidity or low temperature and low humidity conditions can cause this problem.2. Check if the paper is damp.

Question 35

Error Code 201600: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 36

Error Code 201604: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 37

Error Code 201605: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 38

Error Code 201607: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 39

Error Code 201613: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.
2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 40

Error Code 201615: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 41

Error Code 201616: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 42

Error Code 201622: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 43

Error Code 201621: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 44

Error Code 201617: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 45

Error Code 201618: Fuser Error.

Accepted Answer

User Check

1. Please try to restart the printer or MFP.

2. If the problem still happen, please kindly check the serial number on your scanner label first, then click the following "Ask to help" option to full the form then feedback to us, thanks.

Question 46

Error Code 200330: Paper Jam.

Accepted Answer

User Check

1. Open rear cover to pull down the paper path & green arm of the both side.

2. Remove the jammed paper and ensure this position without any foreign obgects.

3. Reverse order the paper path & green arm of the both side then close the rear cover then try again.

Question 47

Error Code 200325: Paper Jam.

Accepted Answer

User Check.

1. Open front cover and remove the drum unit to confirm the jammed paper.

2. Or open the main tray to remove the jam paper.

3. Check if there is any foreign object on the paper path.

<Video Link>4. Check if the light guide pillar of the drum unit is contaminated by clean cotton swab to wipe with isopropyl alcohol (95%).

Question 48

Error Code 200335: Paper Jam.

Accepted Answer

User Check

1. Take out the duplex unit and open the main tray to remove the jammed paper.

2. And open the main tray to remove the jammed paper.

3. Close the main tray then set the duplex unit to try again.

Question 49

Error Code 200334: Paper Jam.

Accepted Answer

User Check

1. Take out the duplex unit and open the rear cover to remove the jammed paper.

2.  And open the rear cover to remove the jammed paper.

3. Close the cover to try again.

Question 50

Error Code 200333: Paper Jam.

Accepted Answer

User Check

1. Open the rear cover to remove the jammed paper.

2. Close the cover to try again.

Question 51

Error Code 200332: Paper Jam.

Accepted Answer

User Check

1. Removal the Jam from exit position to try again.

2. Open the rear cover to check whether there are others paper.

Question 52

Error Code 200328: Paper Jam.

Accepted Answer

User Check

1. Open front cover and remove the drum unit to confirm the jammed paper.

2. Check if there are the jammed paper, rotate the green release wheel to take the paper back way, also check if there is any foreign object on the paper path..

3. Then open the main tray to remove the jam paper.

5. Close the main tray and return the drum unit then close the front cover to try again.

6. Check if the light guide pillar of the drum unit is contaminated by clean cotton swab to wipe with isopropyl alcohol.

Question 53

Error Code 200327: Paper Jam.

Accepted Answer

User Check

1. Open front cover and remove the drum unit to confirm the jammed paper.

2. Check if there are the jammed paper, rotate the green release wheel to take the paper back way, also check if there is any foreign object on the paper path..

3. Then open the main tray to remove the jam paper.

5. Close the main tray and return the drum unit then close the front cover to try again.

6. Check if the light guide pillar of the drum unit is contaminated by clean cotton swab to wipe with isopropyl alcohol.

Question 54

Error Code 200329: Paper Jam.

Accepted Answer

User Check

1. Open front cover and remove the drum unit to confirm the jammed paper.

2. Check if there are the jammed paper, rotate the green release wheel to take the paper back way, also check if there is any foreign object on the paper path..

3. Then open the main tray to remove the jam paper.

5. Close the main tray and return the drum unit then close the front cover to try again.

6. Check if the light guide pillar of the drum unit is contaminated by clean cotton swab to wipe with isopropyl alcohol.

Question 55

Error Code 200326: Paper Jam.

Accepted Answer

User Check

1. Open front cover and remove the drum unit to confirm the jammed paper.

2. Or open the main tray to remove the jam paper.

3. Check if there is any foreign object on the paper path.

<Video Link>4. Check if the light guide pillar of the drum unit is contaminated by clean cotton swab to wipe with isopropyl alcohol (95%).

Question 56

Error Code 200324: Paper Jam.

Accepted Answer

User Check

1. Open front cover and remove the drum unit to confirm the jammed paper.

2. Or open the main tray to remove the jam paper.

3. Check if there is any foreign object on the paper path.

<Video Link>4. Check if the light guide pillar of the drum unit is contaminated by clean cotton swab to wipe with isopropyl alcohol (95%).

Question 57

Error Code 200043: Drum Unit Near End of Life.

Accepted Answer

User Check

1. Need to prepare a new drum unit for replace when the current drum life end.

Question 58

Error Code 200090: Fan Error.

Accepted Answer

User Check

1. Confirm whther there are someting insert to the fan on vent position to make the fan rotation fail.

Question 59

Error Code 200041: Not Install Drum Unit.

Accepted Answer

User Check

1. Check If there is drum unit installed in the printer or not.

2. Check wether the connecting golden finger of drum had dust and clean by eraser to wipe.

Question 60

Error Code 200032: Tone Near End of Life. Please Replace the Toner Cartridge.

Accepted Answer

User Check

1. Need to prepare a new toner cartridge for replace when the current toner cartridge life end. <Video Link>

Question 61

Error Code 200301: Paper Jam.

Accepted Answer

User Check

1. Pick up the jam paper on manual tray.

2. Confirm to fan and sort the paper to put it on the tray again

Question 62

Error Code 205101: Drum Charger Error.

Accepted Answer

User Check

1. Please try to restart the printer.

2. Replace the drum unit. <Video Link>

Question 63

Error Code 200031: Toner End of Life. Please Replace Toner Cartridge.

Accepted Answer

User Check

1. Please replace the toner cartridge. <Video Link>

Question 64

Error Code 200042: Drum Unit Lifetime End.

Accepted Answer

User Check

1. Replace the drum unit.

General Specification
CPU	350 MHz
RAM	128 MB
Display	LED
Paper input	Face down(Main tray),Face up(Manual tray)
Paper output capacity	150 Pages(70 g/m² , plain paper)
Duplex printing unit	Automatic
Connectivity	USB 2.0, 10 / 100 Base-T Ethernet
Power source	100~127 VAC, 60 Hz or 220~240 VAC, 50/60 Hz
Dimensions (WxDxH)	404 x 380 x 204 mm
Weight	8.5 kg ( 18.7 lb. )
Maximum media size	Legal ( 216 x 356 mm )
Minimum media size	76 x 127 mm
Resolution	1200 x 1200 dpi
PDLs/Emulations	GDI , PCL/PS3 (optional)
First print output time	<7 seconds
Edge Erase	4.3 mm ( top, bottom, left, right )
Printing features	Network Print
Supported operation system	Win 11 , Win 10 , Win 8 , Win 7
Mobile printing support	AirPrint and Mopria Print Service
Recommanded Monthly Print Volumn	1,500 ~ 3,000 pages
Maximum Monthly print Duty cycle	60,000 pages
Main tray
Paper capacity	250 pages （70 g/m² plain paper )
Paper size	A4, A5, A6, B5(JIS), Letter, Legal, 76 x 135 mm
Paper weight	60 to 120 g/m²
Manual tray
Paper capacity	10 sheets （70 g/m² plain paper )
Paper size	A4, B5(JIS), A5, A6, letter, Legal, 76 x 127 mm to 216 x 356 mm
Paper weight	60 to 120 g/m²
Paper Size	A4, Letter
Paper weight	60 to 120 g/m²
Consumables
Toner Cartridge	1,500 pages, 3,000 pages
Drum Unit	30,000 sheets
Environmental Factors
Temperature	10 ~ 32 C
Humidity	15% ~ 80%

Name	Version	Size	Link
AP30 series	Español	7.01 MB	Download
AP30 series	Português	6.90 MB	Download
AP30 series	italiano	6.73 MB	Download
AP30 series	français	6.71 MB	Download
AP30 series	English	5.17 MB	Download
AP30 series	Deutsch	6.91 MB	Download
AP30 series	繁體中文	5.05 MB	Download
AP30 series	简体中文	4.93 MB	Download

Name	Version	Size	Link
AP30 series	繁體中文	416.69 KB	Download
AP30 series	English	197.69 KB	Download
AP30 series	简体中文	356.92 KB	Download

Name	Version	Size	Link
AP30 series	简体中文	2.85 MB	Download
AP30 series	Multiple Languages	2.74 MB	Download

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AP30 series

Delivers High-Speed and Ultra Efficiency

Product Details

▍Convenient Mobile Printing (Optional)

▍Fast, High-Quality Printing

▍Remote Device Management via the Embedded Web Page

▍Built-Duplex Print Unit

▍ID Card Copy (Optional)

Specification

▎User Manual

▎Brochure

▎Quick Guide

▎Drivers

Supplies & Accessories

▍Refillable EzToner

Video

▎Instruction

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