Image Problem: The Poor Image.
Trouble Shooting StepsCauseSolutionParts1The fuser is faulty.Replace the fuser.Fuser (002-B209-0-SP)
Error Code 200332: Paper Jam.
Trouble Shooting StepCauseSolutionParts1Exit sensor defective.Replace exit sensor.Exit sensor (007-0066-0-SP)2Exit motor defective.Replace exit motor.Exit motor (003-8182-0-SP)3IFA99 board defective.Replace IFA99.IFA99 (004-2786-9-SP)4Main board defective.Replace the main board. <Video Link>Main board (Please refer to…
Image Problem: Black Spots.
Trouble Shooting StepsCauseSolutionParts1There is dirt in the paper pathWipe off the dirt. Please refer to the spacing of the various rollers in the image(see below).2There is dirt on the surface…
Image Problem: Too Deep (Gray Background).
Trouble Shooting StepsCauseSolutionParts1The toner cartridge was defective.Replace the toner cartridge. <Video Link>Toner (015-0292-22)2The life of the drum unit will be exhaustedReplace the drum unit.<Video Link>Drum unit (015-0333-22)3The power supply defective…
Image Problem: The Color Fades Down Gradually.
Trouble Shooting StepsCauseSolutionParts1The toner cartridge is running out of lifeReplace the toner cartridge. <Video Link>Toner (015-0292-22)
Image Problem: Ghost (Type 1).
Trouble Shooting StepsCauseSolutionParts1Drum unit near end of life.Replace the drum unit.<Video Link>Drum unit (015-0333-22)2Poor contact of toner cartridge.Replace the toner cartridge. <Video Link>Toner (015-0292-22)3Dirt or scratch on fuser.Replace the fuser.Fuser…
Error Code 3010: Lamp error (Upper Optical Unit).
Icon Trouble Shooting StepCauseSolutionParts1Upper CIS defective.Replace the upper CIS. <Video Link>CIS (008-1518B-9-SP)2Main broad defective.Replace the main board MBA946. <Video Link>Main board AD345G (004-3609-9-SP)AD345GN (004-3609B-9-SP)AD345GWN (004-3609C-9-SP)
Error Code 3010: Lamp Error (Upper Optical Unit).
Icon Trouble Shooting StepCauseSolutionParts1Lower CIS defective.Replace the upper CIS. <Video Link>CIS (008-1542-9-SP)2Main broad defective.Replace the main board MBA1006. <Video Link>Main board AD360G (004-3756-9-SP)AD360GN (004-3756A-9-SP)AD360GWN (004-3756B-9-SP)
Error Code 3010: Lamp error (Upper Optical Unit).
Icon Trouble Shooting StepCauseSolutionParts1Lower CIS defective.Replace the upper CIS. <Video Link>CIS (008-1543-9-SP)2Main broad defective.Replace the Main board MBA869. <Video Link>Main board AD3100 (004-3400A-9-SP)AD3100N (004-3400B-9-SP)AD3100WN (004-3400C-9-SP)
Error Code 3010: Lamp error (Upper Optical Unit).
Icon Trouble Shooting StepCauseSolutionParts1Upper CIS defective.Replace the upper CIS. <Video Link>CIS (008-1532-9-SP)2Main broad defective.Replace the Main board MBA839. <Video Link>Main board AD370 (004-3598-9-SP)AD370N (004-3598A-9-SP)AD370WN (004-3598B-9-SP)AD350 (004-3598C-9-SP)AD350N (004-3598D-9-SP)AD350WN (004-3598E-9-SP)
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