Image Problem: White Vertical Line.
Trouble Shooting StepsCauseSolutionParts1Accumulated dust on the drum unit.Clean the drum unit or replace the drum unit with a new one. Refer to <Cleaning Method of the Drum unit>2The LPH unit…
Image Problem: Print Blur.
Trouble Shooting StepsCauseSolutionParts1The drum unit defective.Replace the drum unit.<Video Link>Drum unit (015-0333-22)
Image Problem: Print all Black.
Trouble Shooting StepsCauseSolutionParts1Charger malfunctioned or charger wire broken.Replace the drum unit.<Video Link>Drum unit (015-0333-22)2The high-voltage power board is faultyPlease check the power supply <Video Link>Power supply (002-B117-0-SP)3Main board malfunctioned.Replace the…
Error Code 500001: No Network Cable is Connected.
Trouble Shooting StepsCauseSolutionParts1LAN connection pin deformed.Replace the main board. <Video Link>Main board (Please refer to service parts table)
Error Code 500002: DHCP no Respond.
Trouble Shooting StepsCauseSolutionParts1The main board is faultyReplace the main board. <Video Link>Main board (Please refer to service parts table)
Error Code 500000: IP Conflict.
Trouble Shooting StepsCauseSolution1The home IP address repeatsPlease reset the fixed IP address, or contact to IT person to check the router setting..
Error Code 200042: The Lifetime of the Drum End.
Trouble Shooting StepsCauseSolutionParts1The lifetime of the drum end.Replace the drum unit.<Video Link>Drum unit (015-0333-22)
Error Code 200043: The Lifetime of the Drum Near End.
Trouble Shooting StepsCauseSolutionParts1The lifetime of the drum near end.This will not affect the printing quality. But please prepare to order a new drum unit .Repleace Drum <Video Link>Drum unit (015-0333-22)
Error Code 200051: Front Cover Open.
Trouble Shooting StepsCauseSolutionParts1The front cover open sensor defective.Replace the front cover open sensor <Video Link>Front cover open sensor (008-0328-9-SP) 2The main board defective.Replace the main board. <Video Link>Main board (Please…
Error Code 200301: Paper Jam.
Trouble Shooting StepCauseSolutionParts1Pickup clutch defective.Replace the clutch(manual tray).Clutch (008-2036-9-SP)2IF133 board defective.Replace the IFA133.IFA133 (004-3315-9-SP)3Main board defective.Replace the main board. <Video Link>Main board (Please refer to service parts table)
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