Image Problem: Black Spots.
Trouble Shooting StepsCauseSolutionParts1There is dirt in the paper pathWipe off the dirt. Please refer to the spacing of the various rollers in the image(see below).2There is dirt on the surface…
Image Problem: The Poor Image.
Trouble Shooting StepsCauseSolutionParts1The fuser is faulty.Replace the fuser.Fuser AM4XA (002-B209-0-SP)AM4XA plus (002-C123-0-SP)
Image Problem: Black Horizontal Lines.
Trouble Shooting StepsCauseSolutionParts1Scratches or dirt on the drum unit.Replace the drum unit.<Video Link>Drum unit (015-0333-22)2Scratches or dirt on the fuser.Replace the fuser.Fuser AM4XA (002-B209-0-SP)AM4XA plus (002-C123-0-SP)3Power supply malfunctioned (charger and…
Image Problem: Dirt on the Rear Side.
Trouble Shooting StepsCauseSolutionParts1There is dirt in the paper pathWipe off the dirt. Please refer to <The spacing of the various rollers in the image> table below.2Dirt on the transfer roller.Wipe…
Error Code 2040: Fan Check Error (Input Tray Right).
Icon Trouble Shooting StepCauseSolutionParts1Fan defective.Replace the fan(input tray right).Fan (008-0365A-9-SP)2Bridge broad defective.Replace the bridge board BBA57.Bridge broad (004-2996-9-SP)3Sensor broad defectiveReplace the sensor board SBA296, if need, change the paper in…
Error Code 2040: Fan Check Error (Input Tray Left).
Icon Trouble Shooting StepCauseSolutionParts1Fan defective.Replace the fan(input tray left).Fan (008-0365A-9-SP)2Bridge broad defective.Replace the bridge board BBA57.Bridge broad (004-2996-9-SP)3Sensor broad defectiveReplace the sensor board SBA296, if need, change the paper in…
Error Code 2040: Fan Check Error (Adapter Right).
Icon Trouble Shooting StepCauseSolutionParts1Fan defective.Replace the fan(adapter right).Fan (008-0365A-9-SP)2Bridge broad defective.Replace the bridge broad BBA75.Bridge broad (004-3223-9-SP)3Main broad defective.Replace the main board MBA861.Main board AD8120U (004-3364-9-SP)AD8120P (004-3364A-9-SP)AD8120UN (004-3364F-9-SP)
Error Code 2013: Paper Jam(Pick Up).
Icon Trouble Shooting StepCauseSolutionParts1Paper gap sensor defective.Replace the gap sensor SBA277Ultrasonic receiver broad(gap sensor) (004-3201-9-SP)2Bridge broad defective.Replace the bridge board BBA70.Bridge board (004-3203-9-SP)3Pick up motor defective.Replace the pick up motor.Pick…
Image Problem: Vertical Lines.
Trouble Shooting tepCauseSolutionParts1Lower CIS defective.Replace the upper or lower CIS.AD6090 (V1): Upper & Lower CIS kit (003-8339-0-SP)AD6090 (V2):Upper CIS (002-A344A-0-SP)Lower CIS (002-A357A-0-SP)2Main broad defective.Replace the main board MBA842.Main board AD6090…
Image Problem: Image Distortion.
Trouble Shooting StepCauseSolutionParts1Feeding in roller defects.Replace the feeding in roller (before lower CIS).Feeding roller AD6090 (V1): (002-9906-0-SP)AD6090 (V2):(002-C258-0-SP)2Feeding roller defects.Replace the feeding roller (after lower CIS).feeding roller (002-9907-0-SP)3Feeding roller defects.Replace…
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