Trouble Shooting StepCauseSolutionParts1The Waste Toner Can is near full.Replace the Waste Toner Can.With toner spare parts6K (015-0296-21)10K (015-0297-21)2Toner sensor defective.Replace the toner sensor SBA252.Toner sensor (004-2947-9-SP)
Trouble Shooting StepsCauseSolutionParts1Toner cartridge lifetime ends.Replace the toner cartridge. <Video Link>Toner (015-0292-22)2Scratches or dirt on the fuser.Replace the fuser.Fuser AM4XA(002-B209-0-SP)AM4XA plus(002-C123-0-SP)3LPH defective.Replace the LPH unit.LPH unit AM40A\AM40A Plus\AM40Q(002-B377-0-SP)AM43A Plus(002-B925-0-SP)
Trouble Shooting StepsCauseSolutionParts1Accumulated dust on the drum unit.Clean the drum unit or replace the drum unit with a new one. Refer to <Cleaning Method of the Drum unit>2The LPH unit…
Trouble Shooting StepsCauseSolutionParts1The LPH unit defective.Replace the LPH unit.LPH unit AM40A\AM40A Plus\AM40Q(002-B377-0-SP)AM43A Plus(002-B925-0-SP)2The main board defective.Replace the main board. <Video Link>Main board (Please refer to service parts table)3Not conducting between…
Trouble Shooting StepCauseSolutionParts1LPH abnormalReplace LPH FFC cableFFC cable (104-5349-9-SP)
Trouble Shooting StepsCauseSolutionParts1There is dirt or scratch on the drum unit.Replace the drum unit.<Video Link>Drum unit (015-0333-22)2There is dirt or scratch on the fuser.Replace the fuser.Fuser AM4XA(002-B209-0-SP)AM4XA plus(002-C123-0-SP)
Trouble Shooting StepsCauseSolutionParts1Thermistor faultReplace the fuser.Fuser AM4XA (002-B209-0-SP)AM4XA plus (002-C123-0-SP)2The main board is faultyReplace the main board. <Video Link>Main board (Please refer to service parts table)
Trouble Shooting StepsCauseSolutionParts1Thermistor faultReplace the fuser.Fuser AM4XA (002-B209-0-SP)AM4XA plus (002-C123-0-SP)2The main board is faultyReplace the main board. <Video Link>Main board (Please refer to service parts table)
Trouble Shooting StepsCauseSolutionParts1Thermistor faultReplace the fuser.Fuser AM4XA (002-B209-0-SP)AM4XA plus (002-C123-0-SP)2The AC supply voltage is abnormalPlease check the power supply <Video Link>Power supply (002-B117-0-SP)3The main board is faultyReplace the main board.…
Trouble Shooting StepsCauseSolutionParts1Thermistor faultReplace the fuser.Fuser AM4XA (002-B209-0-SP)AM4XA plus (002-C123-0-SP)2The AC supply voltage is abnormalPlease check the power supply <Video Link>Power supply (002-B117-0-SP)3The main board is faultyReplace the main board.…
